Head, Interactive Channel

Job Description

Partner with the Head of Channel to define and deliver market-leading Interactive channels across Africa Regions and South Africa for Transaction Banking. The role includes creating a consolidated strategy and distribution plan focused on digitization and efficiency, articulating a strategy and roadmap based on client requirements, defining, and ensuring adherence to channel standards, driving channel performance (business and technology), and managing risk. The role also involves partnering with Product Houses, Head of Africa Regions, and South Africa to deliver the client led roadmap. In addition, the role involves enhancing the brand of Transaction Banking Interactive Channels both internally and externally and participating as a key member of the Channel Management Team.

Job Function

Own and manage all Transaction Banking Interactive channels. Articulate a strategy and roadmap for Interactive channels led by client requirements, ensuring alignment with the overall Channel strategy.

Own, set and drive delivery against strategic plans and set effective targets to achieve the portfolio P&L relative to cost, meet client expectations and grow market share.

Operationalize the Interactive Channel strategy, managing all Transaction Banking Interactive channels, and developing a 3 to 5-year roadmap. Understand and deliver against client needs by partnering with various teams to understand client behaviors and drive the development path of Interactive Channels.

Implement a model for managing Interactive Channel risk, including cyber security, business continuity and system stability. Supports complex channel implementations at regional and country level. Achieve Interactive Channel Digitization, Usage and Adoption Targets.

Define and maintain a competitive Interactive Channel portfolio value proposition, identifying new opportunities, and proactively building relationships through thought leadership and market advocacy.

Serve as a thought leader, advisor, and ambassador to strengthen the Transaction Banking Interactive channels brand internally and externally.

Build and lead the solution delivery framework and operating model, driving strategic plans and measuring results, consolidating and aggregating financial performance and profitability across the solution portfolio. Own the validation of investment business cases, priorities, and decision making for the function.

Lead best in class solution design and development from origination to implementation.

• Set the standards for Interactive Channel solution design and development, vetting country solution design and testing outcomes in line with delegation of authority.
• Oversee solutions enablement and manage escalations

Qualifications

Type of Qualification: First Degree
Field of Study: Business Commerce
Experience Required
Solutioning
Transaction Banking
More than 10 years

Running a sizeable Channel business in Africa. Significant experience within Payments, Collections, Investor services, Trade, and the broader Transaction Banking environment. Exposure Across Retail, Channel and CIB would be critical for success.

More than 10 years

Predicts the trends impacting the local and broader contexts. Interprets trends to show impact on client planning and revenues (3 years plus).
More than 10 years
Formulates a compelling vision and clearly articulates the benefits and future applications of any solutions, trends, client impacts across the Transaction Banking solution landscape.
More than 10 years
Formulates a compelling vision and clearly articulates the benefits and future applications of any solutions, trends, client impacts across the Transaction Banking solution landscape.
More than 10 years
Leads a client-centric culture. Demonstrates a track record of steering client –centric solutioning across the transactional banking industry
More than 10 years
Integrates CIB ESG priorities and strategic imperatives to embed an authentic approach that fosters sustainable profitability across the Transaction Banking landscape
More than 10 years
Leads a client-centric culture Demonstrates a track record of steering client –centric solutioning across the transactional banking industry
More than 10 years
Leads the simplification of solutioning ways of working/processes/measures to enable transparency, better controls and speed to market (speaks to influencing internal relationships across Ops, Tech etc.)
More than 10 years

Demonstrate a track record of identifying opportunities to expand and shift the market with new and alternative solutions aligned to current and future clients’ needs and strategic objectives.

More than 10 years

Authoritative knowledge and deep understanding of the overall firm and the competitive environment and broad knowledge across functions and business lines.

More than 10 years

Identifies opportunities across Transaction Banking to expand and influence the market/ client/ industry through the application of digital and data disruptors. Partners with solutioning thought leaders to ensure that clients future needs are included in medium term planning and prioritization, taking the strategic objectives in context.

More than 10 years

Drive and manage the display and understanding of the relevant legislation, regulations, and solution requirements within relevant geographies

Additional Information

Behavioural Competencies:

• Challenging Ideas
• Convincing People
• Developing Strategies
• Directing People
• Embracing Change
• Empowering Individuals
• Interacting with People
• Making Decisions
• Resolving Conflict
• Seizing Opportunities
• Showing Composure
• Upholding Standards

Technical Competencies:

• Business Insights
• Client Business Case
• Market Analysis
• Operational Planning
• Product Development
• Product Knowledge (Trading, Transacting)
• Risk Management
• Stakeholder Management
• Strategic Planning and Reporting
• Strategy Definition