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Job DescriptionAbout the Role
As Head of Insights, you’ll lead our product analytics function and oversee user research. Your primary focus will be on driving deep, strategic insights from data that inform product decisions, shape our roadmap, and ultimately improve learner outcomes. This is a hands-on leadership role where you’ll coach a small but mighty analytics team and work cross-functionally with product managers, designers, and engineers.
Key Responsibilities:
- Lead and develop our product analytics team, ensuring delivery of high-impact, actionable insights.
- Oversee the user research function, embedding customer insights throughout the product development lifecycle.
- Build and maintain dashboards, KPIs, and data infrastructure to support self-serve and strategic analytics.
- Design and evaluate experiments and causal analyses that inform product decisions and strategy.
- Define and maintain a consistent tracking and event taxonomy across the product.
- Partner with cross-functional teams to define success metrics and measurement plans.
- Translate data and user research into clear, compelling narratives that influence stakeholders.
- Identifies new opportunities for leveraging data.
- Forecasting trends, interpreting complex data, and communicating actionable insights to stakeholders.
- Create scalable processes for insight delivery, balancing ad-hoc needs with long-term learning goals.
- Coach and grow talent across analytics and research disciplines.
- Champion a culture of analytics, promoting literacy across departments, and advocating for robust data governance practices.
- Be a champion of data-informed decision making across the entire organization.
Must-Have Skills:
- 6+ years in product analytics, data science, or insights in a B2B SaaS environment.
- Track record of influencing product or business decisions through proactive insights.
- Strong command of SQL and fluency in at least one analytical language (e.g., Python or R).
- Hands-on experience with product analytics tools (e.g., Mixpanel, Amplitude, Looker, GA).
- Solid understanding of user research methodologies (e.g., interviews, usability tests, surveys).
- Experience leading a team and mentoring junior analysts or researchers.
- Excellent communication and storytelling skills—translating complexity into clarity.
Nice to Have:
- Prior ownership of both analytics and user research functions.
- Experience working in low-volume, high-complexity environments (e.g., B2B vs. B2C).
- Familiarity with data pipeline tools (e.g., dbt, BigQuery, Segment).
What Success Looks Like:
- Delivery of high-quality insights that shape product strategy and roadmap decisions.
- Champion a culture of analytics, promoting literacy across departments, and advocating for robust data governance practices.
- Increased customer understanding across all product teams.
- Scalable systems for measurement and research embedded in team workflows.
- Growing capabilities of the insights team and wider product org.
What’s in it for you:
- Working in a fun & international environment surrounded by a dedicated team.
- Being part of a fast-growing scale-up environment where you can make an impact from day one.
- Free meditation and personal therapy sessions through our esteemed partners like Calm and Openup
- Career framework and growth coaching.
- Develop yourself in the direction you love most. Due to our fast growth, many new opportunities are unfolding quickly
- Hybrid working policy. (Ask us about the location-specific policies)
- Monthly dinners
- Interchangeable Public Holiday Policy
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What We Do
At Sana Commerce, we specialize in delivering a comprehensive B2B e-commerce solution that seamlessly integrates with Microsoft Dynamics and SAP ERPs.
Our mission is to empower manufacturers, distributors, and wholesalers with the tools they need to build and nurture long lasting customer relationships
How? By making your SAP or Microsoft Dynamics ERP and e-commerce work as one. This eliminates the system silos, unnecessary complexities, and compromises caused by mainstream e-commerce solutions.
Instead, our approach unlocks 3 key benefits that enable you to build lasting relationships with your customers:
• Total customer convenience: Empower your customers with personalized self-service and complete transparency.
• Reliability without compromise: Eliminate errors and delays for an experience your customers can always rely on.
• Constant evolution: Quickly and easily adapt your business to meet and exceed your customers’ evolving expectations.
Sana Commerce is a certified SAP and Microsoft Gold partner, backed by a strong global partner network and recognized by leading industry experts.
