Director SRE

What we want to accomplish and why we need you

Suki is a leading technology company that provides AI voice solutions for healthcare. Its mission is to reimagine the healthcare technology stack, making it invisible and assistive to lift the administrative burden from clinicians. Its flagship product is Suki Assistant, an AI assistant that uses generative AI to automatically create clinical documentation by ambiently listening to patient-clinician conversations. Suki helps clinicians complete notes 72% faster on average, assists with other tasks including coding and answering questions, and generates incremental revenue for organizations, delivering a 9X ROI in year 1. Suki also offers its proprietary AI and speech platform, Suki Platform, to partners who want to create best-in-class ambient and voice experiences for their solutions.  Clinicians that use Suki already spend over 70% less time on administrative tasks, and we’re striving to do even better. Come and join us! 

We are a user-driven company and are committed to making sure every pixel of our product is in service of the doctors. We’re a team of technologists, clinicians, and industry experts working together to push the limits on technology used in medicine. We’re confident enough to move fast and talented enough not to break things. Check out this short video to learn more about our mission and our culture.

About the Role:

You will drive cloud infrastructure architecture and lead the devops organization across geographies, partnering with ML, security, product, design and engineering teams.  This function builds enterprise-grade cloud infrastructure to accommodate business needs, primarily utilizing GCP.  Championing cloud standards and best practices for high availability & reliability, the head of infrastructure will lead a team to provision networking, design microservice deployments, and own accountability for a highly automated CICD operation in a fast-paced startup .  Specifically you will:

Requirements:*

• Lead a team of 7-10 devops engineers
• Build enterprise-grade Cloud infrastructure for business needs, primarily with GCP products
• Create Cloud standards and best practices for high availability & reliability business needs
• Use Terraform and Helm to automate GCP tasks and Kubernetes deployments
• Direct, handle and resolve support tickets related to business requirements in GCP
• Work closely with developers to design highly available and scalable deployments of microservices
• Provision GCP networking, VPCs and VPN connections
• Build fully automated CI/CD processes using Gitflow, Google cloudbuild & Argocd
• Be part of an on-call rotation to support production systems
• Be a creative and dynamic cross-functional technical resource with the endurance for a fast-paced start-up environment
• You will be required to work onsite.

Qualifications

• MS in Computer Science, Information Systems, Computer Engineering or equivalent experience.
• 10+ years of experience in software development, preferably in DevOps/SRE (Releases + 24X7 SRE )
• Cloud Infrastructure Design and Resource Optimization 
• Corp IT and Helpdesk Enterprise Deployment and Integration
• Security Operations (Compliance Audit, Data Access, Firewalls) 
• You are experienced in setting up CICD pipelines for microservices using CloudBuild, Helm, ArgoCD
• You have Strong understanding of networking, DNS, HTTP and Restful services
• You are organized, self-driven, capable and willing to resolve issues from L1-L3 as needed
• GCP Professional and Specialty Certifications with 5+ years of experience
• Proficient in a programming or scripting language like GoLang or Python
• 3+ years of Kubernetes experience managing cloud-native, container-based applications with microservice architecture
• Understanding of infrastructure as code, ideally solid experience with Terraform
• DB administration experience including both relational schema design and non-relation architectures along with SQL optimization
• Proficient in CICD tooling and automation capabilities using CloudBuild, Jenkins or similar automation platforms
• Experience with security, compliance and governance processes in the SaaS industry
• Our tech stack includes GCP, Kubernetes, Golang, Python, React, C++, TypeScript, JavaScript, Swift, Kotlin, gRPC, and GraphQL

*Requirements is such a strong word.  We don’t necessarily expect to find a candidate that has done everything listed, but you should be able to make a credible case that you’ve done most of it and are ready for the challenge of adding some new things to your resume.

Working at Suki:
Our hybrid model offers the perfect balance of in-office collaboration and remote flexibility which includes three days in the office (Monday, Tuesday and Wednesday) and two days work from home (Thursday and Friday).The role is located in Bangalore and will require working from office three days a week.

Tell me more about Suki

• On a roll: Named by Fast Company as one of the most innovative companies, named Google’s Partner of the Year for AI/ML, named by Forbes as one of the top 50 companies in AI .
• Great team: Founded, managed, and backed by successful tech veterans from Google and Apple and medical leaders from UCSF and Stanford. We have technologists and doctors working side-by-side to solve complex problems.
• Great investors: We’re backed by Venrock, First Round Capital, Flare Capital, March Capital, Hedosophia and others. With our $165M raised so far, we have the resources to scale.
• Huge market: Disrupting a massive, growing $30+ billion market for transcription, dictation, and order-entry solutions. Our vision is to become the voice user interface for healthcare, relieving the administrative burden on doctors instead of adding to it.
• Great customers: Our solutions are used in health systems and clinics across the country, supporting clinicians across dozens of specialties.  Check out what one of our users says about how Suki has helped his practice.
• Impact: You’ll make an impact from day one. You’ll join a team working towards a shared purpose with a culture built upon deep empathy for doctors and passion for making their lives better. 

Suki is an Equal Opportunity Employer. We are dedicated to building a company that fosters inclusion and belonging and reflects the diverse communities we serve across the country. We know we are stronger this way, and we look forward to growing our team with these shared values.  In compliance with the State of California Pay Transparency Law, the base salary range for this role is between $290k - $310K in CA.  This range is not inclusive of any annual variable targets, discretionary bonus or equity package. When determining a candidate’s compensation, we consider a number of factors including skillset, experience, job scope, and current market data.