Casap is a Series A startup that has raised over $30M from Emergence, Lightspeed, and Primary Ventures. Based in San Francisco, the company was founded by product leaders from Robinhood and Chime. We are on a mission to change the way banks operate by automating disputes and fighting friendly fraud. People love what we’ve built, from everyday users to the biggest names in finance.
Casap is looking for a Head of Implementations excited to drive seamless onboarding and integration experiences for financial institutions as we scale our platform at the forefront of automation and Artificial Intelligence.
ResponsibilitiesBuild and lead the team: Scale the implementations organization (5-10+ Implementation Managers) by hiring exceptional technical project managers and future implementation leaders
Own implementation strategy: Design end-to-end implementation methodologies, establish scalable processes, and ensure customers go live quickly without compromising quality or security
Create customer-centric culture: Build a culture of ownership, accountability, technical excellence, and deep customer empathy within the implementations team
Drive consistent delivery: Establish implementation frameworks, success metrics, and playbooks that enable predictable time-to-value across all customer segments
Mentor and coach: Support Implementation Managers through coaching, feedback, and professional development to elevate technical and project management capabilities
Partner cross-functionally: Work closely with Sales, Product, Engineering, and Customer Success to deliver comprehensive solutions and drive operational excellence across the customer lifecycle
Proven track record of building and scaling technical implementation teams at B2B SaaS companies, preferably in fintech or financial services
8+ years in technical implementations, solutions engineering, or professional services, with 3+ years in a leadership role
5+ years managing complex enterprise implementations involving APIs, data integrations, and financial systems
Led multiple end-to-end implementations of banking software or fintech platforms for Tier 1 financial institutions
Expert understanding of financial services technology, banking operations, API integrations, and enterprise security requirements
Strong experience mentoring implementation leaders and building high-performing customer-facing teams
Excellent communication skills with ability to influence technical decisions and build executive relationships with C-level banking stakeholders
Rare opportunity to own and scale implementations from day one as we expand from top fintech brands to traditional banks
Seat at the table — you'll be a true strategic partner to the CEO, founders, and go-to-market leadership
Clear path to grow with the company as we scale through Series B and beyond, potentially expanding into VP of Customer Operations or Chief Customer Officer
A high-trust, no-ego culture of doers, thinkers, and builders
Backed by top-tier investors
Top Skills
What We Do
Casap's Copilot & Collaboration platform can fully automate disputes end-to-end. We empower institutions and fintechs to intelligently tackle first-party fraud while transforming disputes into an opportunity to build loyalty.
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