Job Summary
Here at EWC Growth, we are building a culture of servant leaders who celebrate all employees with compassion at the forefront of their minds -- that's where you come in. Reporting directly to the CEO, the Director of Human Resources is responsible for developing, executing, and overseeing HR strategies that support the company's retail population for 52 centers. This role will oversee all HR functions, including employee relations, performance management, compliance, training, payroll, and organizational development across store-level teams and corporate teams. Some key responsibilities include:
Requirements
Strategic Leadership
- Develop and implement HR strategies aligned with the company's retail growth, culture, and operational needs
- Serve as a strategic partner to executive leadership and field management (Regional Directors)
- Analyze workforce metrics (turnover, engagement, internal mobility) to guide decision-making
- Partner with the Talent Acquisition Manager to forecast staffing needs for seasonal and high-volume periods from retail leadership to hourly employees
- Ensure consistent, equitable hiring practices across all locations
Employee Relations & Engagement
- Foster a positive, inclusive, and high-performance culture
- Address employee relations issues and investigations
- Lead employee engagement, retention, and recognition initiatives
Performance Management & Development
- Design and manage performance review processes for retail and corporate teams
- Oversee leadership development and succession planning
- Support training programs for managers and frontline employees
Compensation, Benefits & Compliance
- Oversee compensation structures, incentive programs, and benefits administration
- Ensure compliance with federal, state, and local labor laws (wage & hour, FMLA, ADA, etc.)
- Maintain/update HR policies and employee handbooks
HR Operations & Systems
- Manage HRIS, payroll coordination, and personnel records
- Lead and mentor the HR team, including field and corporate HR staff
- Establish standardized HR practices across multiple retail locations
Requirements
- Bachelor's degree in Human Resources, Business Administration, or related field (Master's preferred)
- SHRM-SCP, SPHR, or similar HR certification (preferred)
- 5+ years of progressive HR experience, including 2+ years of experience managing one person or a team of HR employees (required)
- Prior industry experience in retail, multi-location/state, or hourly workforce environments (required)
- Experience using Rippling (preferred) and/or a deep knowledge of HR/payroll systems (required)
Skills & Competencies
- Strong knowledge of retail labor laws and compliance
- Proven leadership and people-management skills
- Excellent communication, problem-solving, and decision-making abilities
- Ability to balance strategic planning with hands-on execution
- Experience supporting frontline workforce challenges
Benefits
- Base salary of $130,000-$150,000 + up to 20% annual bonus
- Medical, Dental & Vision Insurance
- 401(k) Plan
- Paid Time Off & Holidays
- Paid Parental Leave
- Life & Disability Insurance
- FSA & HSA Accounts
- 50% off all retail products
- Complimentary waxing
Skills Required
- Bachelor's degree in Human Resources, Business Administration, or related field
- Master's degree (preferred)
- SHRM-SCP, SPHR, or similar HR certification
- 5+ years of progressive HR experience
- 2+ years managing one person or a team of HR employees
- Prior industry experience in retail, multi-location/state, or hourly workforce environments
- Experience using Rippling
- Deep knowledge of HR and payroll systems
- Strong knowledge of retail labor laws and compliance (wage & hour, FMLA, ADA)
- Proven leadership, people-management, communication, and decision-making skills
- Experience supporting frontline workforce challenges and managing employee relations/investigations
What We Do
EWC Growth Partners is a leading franchisee of European Wax Center, operating numerous locations across several states. They focus on providing a first-class waxing experience through skilled estheticians and superior customer service.
