Head, Human Resources, Ecobank Malawi

Job Title: Head, Human Resources, Ecobank Malawi (With Cluster responsibilities)    
Business Unit/Function: Human Resources
Line Manager Job title: Managing Director
Type of Job: Back Office 
Full-time/Part-time/Permanent Contract: Full-time Permanent
Reporting to: Managing Director, Regional Head. HR, Cluster MD

JOB PURPOSE 

    Overall responsible for crafting and implementing the Affiliate and Cluster HR Strategy aligned to the Group HR and Business Strategies and lead Human Resources practices and objectives that will provide an employee-oriented, high performance culture that emphasizes empowerment, quality, productivity, goal attainment and ongoing development of a superior workforce. 
    Propose all initiatives and implement all actions deemed necessary to provide EMW and the Cluster with the adequate human resources. 
    Promote an environment that enables both the business and the employees to perform at their full potential. 
    Provide guidance and counseling to employees and to the Cluster HR Heads to help them perform and grow in their jobs. 
    Implement a clear policy framework, in compliance with all labor related laws.
    Responsibile for ensuring that all Human Resources administration functions are carried out effectively and efficiently in the affiliate as well as the Cluster. 
    In charge of Skills and Organisational development function as well as providing technical advice to management, HR Heads and employees on labour matters and building a strong employment relationship to enhance a harmonious working environment.

PRINCIPAL ACCOUNTABILITIES 

Accountability: Strategy formulation and implementation 

1.    Craft the affiliate HR Strategy aligned to the Group HR one and the business for the effective implementation of the following critical HR functions; Resourcing, Succession Planning, Learning and Development, Compensation and Benefits, Employee Relations and Performance Management.
2.    Put in place HR Policies and Procedures derived from the Strategy and ensure these are aligned to the local laws.
3.    Review HR Operations & Information Systems in line with the Group strategy.
4.    Ensure the Cluster HR Heads also perform these listed functions in their affiliates.
Accountability: Talent Management 
1.    Resource the business with the right skills at the right time and ensure full compliment of approved headcount all the time.
2.    Conduct Skills audits and ensure an adequate and vibrant bench – strength for effective business operations.
3.    Identify key talent and put in place programs for their effective development
4.    Ensure there is an effective and up to date Succession plan for all critical roles in the affiliate.
5.    Coordinate the development and maintenance of career paths for high performing and promising employees and ensure they are adequately capacitated for their career growth.
6.    Put in place Personal Development Plans (PDP’s) for all Staff and transform the identified individual gaps into relevant training and development solutions.

Accountability: Performance management and Compensation and Benefits

1.    Ensure all Staff have appropriate KPIs to enable them perform their jobs effectively
2.    Implement the Group’s performance management system properly and facilitate for all the 
3.    Ensure Personal Improvement programs are put in place for all staff who perform below expectations and that these are monitored for performance improvement.
4.    Design remuneration policies to reward,  motivate and retain key and promising  staff and monitor regrettable turnover.
5.    Conduct compensation surveys to assist in deciding the appropriate remuneration and benefits for various categories of staff at any given point and implement the appropriate remuneration strategies
6.    Coordinate bonus calculation and payments
7.    Update existing benefits in line with market trends

Accountability: Industrial Relations management

1.    Providing management and employees with appropriate industrial relations advice, guidance and recommending measures/strategies for the prevention of industrial actions and their resolutions.
2.    Participating in the resolution of discipline & grievance cases at appropriate stages in the discipline & grievance procedure, including attendance at the Ministry of Labour and Labour Court to represent the Bank.
3.    Be the change agent and ensure appropriate culture roll out and development in line with the Group focus.
4.    Monitor the Employee happiness index

Accountability: Human Resources Administration

1.    Ensure proper administration and maintenance of staff files and records and that details are kept up to date e.g. on staff movements, salary increases and other personal records
2.    Be the principal Officer of the Ecobank Pension Fund and administer the Bank’s pension fund and medical aid scheme by ensuring that all records are up to date and that remittances are made on time.
3.     Monitor the administration of payroll, staff benefits and related issues including leave and processing of statutory payments to ensure accuracy and that they are done on time.
4.    Ensure accurate and timely processing and administration of staff loans.
5.    Ensuring compliance with all relevant rules and regulations of the Bank
6.    Ensuring that all employees are properly on – boarded into the Bank
7.    Conduct departmental RSCAs and attest Team’s assessments
8.    Ensure regular HR reporting to be compliant with set standards and deadlines

Perform all other Cluster Head HR duties as assigned and ensure the HR Practices in the Cluster affiliate comply with Group expectations in all areas.

JOB SKILLS & EXPERIENCE REQUIRED

Education

    MBA / Masters’ Degree in HR Management or related field. 
    Social Science Degree, 
    Professional qualification in HR management e.g. IPMZ Diploma

Skills & Experience 

    At least 10 years work experience in human resources function of a large and dynamic multi-national organization.
    Good knowledge of HR Policies and procedures. 
    Well versed with the Malawi / SADC Labour laws, Statues and Pension regulations.
    Knowledge of Payroll processes and calculations
    Good interpersonal and negotiation skills.
    Proficiency in several computer packages e.g. MS Office
    Ability to manage cultural diversity
    Decision - maker
    
COMPETENCIES REQUIRED

Interpersonal Skills

    Self-motivated and results driven
    Decision Making & Supervising skills
    Knowledge of Labour and tax laws 
    Good verbal and written communication skills
    Well-developed administrative skills  

Negotiation skills

    Teamwork and Cooperation
    Empathetic
    Good analytical skills
    High Level of Confidentiality