Head of HR Operations

Head of HR Operations

Purpose 

Lead the development and execution of the HR Operations strategy, driving delivery of efficient, scalable, and high-quality people services. This role is responsible for shaping the vision for HR Operations and translating it into actionable plans, ensuring alignment with broader People & Culture (P&C) priorities.

Location

Winchester / Hybrid

What’s in it for you

• Up to £85,000 
• 15% bonus 
• Work Life Smarter – our commitment to a flexible and hybrid working culture 
• Generous pension scheme starting at 6% rising to 10% 
• A unique wellbeing programme that looks after the whole you 
• Access to multiple learning platforms to support your individual development
• Active and diverse networks that build community, support wellbeing and advocate for change 
• A comprehensive set of benefits including discounts on big brands, gymflex memberships and paid volunteering leave - see our full list of benefits here.

Plus, you’ll play an integral role in protecting the commercial value of Arqiva’s sites - a critical part of how we deliver for our customers.

Accountabilities 

• Lead the development and execution of plans to realise the HR Operations vision in order to have a significant impact on P&C function outcomes. 
• Oversee the delivery of P&C services including HR helpdesk, case management, Payroll provision, policy and process support. 
• Ensure governance, compliance and risk management across all HR operational processes. 
• Ensure compliance with employment law, P&C policies and industry best practices. 
• Drive continuous improvement in HR operational processes and technology. 
• Manage vendor relationships and vendor as required. 
• Monitor trends in employee queries and case management to identify and provide insights on P&C trends, employee experience and make recommendations for enhancement. 
• Work closely with P&C leadership to integrate HR Operations with broader P&C strategies. 
• Develop and maintain mutually respectful relations (formal or informal) with Trade Union and Employee Representatives, aligned to the agreed People & Culture approach. 
• Oversee the facilitation of changes to Organisational Design, ensuring the activity is not only legally compliant but is carried out to minimise disruption to colleagues and the general business. 
• Build a culture of service excellence and efficiency within HR Operations. 
• Manage self & task: role model Arqiva’s culture goals with the team, building respect and credibility; set a high-performance bar and challenge the team to deliver sustainable results, by developing the skills and capabilities of the team and focusing on outcomes. 
• Manage relationships & communications: connect, collaborate & lead communication transparently, balancing face to face and virtual, with own team and teams across the business to encourage cross-functional understanding, agreement and knowledge sharing. 

Skills 

• Leadership and Management - Management proficiency in influencing, analysis, decision making, empathy, communications, and adaptability 
• Strategic Thinking - Ability to analyse situations, anticipate trends and make decisions that align with long-term goals by developing innovative solutions and prioritising resources effectively 
• Risk Management & QA - Ability to identify and mitigate potential risks, and implement quality control processes 
• Policy Development - Ability to design, implement and review policies that align with organisational goals, regulatory requirements and industry best practices. 
• Stakeholder Management - Ability to identify and manage stakeholder relationships and maintain communications with other stakeholders, building effective and collaborative relationships 
• Strategy Development - Ability to form a clear vision and credible strategy to deliver high-quality outcomes, ensuring robust plans are in place to achieve the desired outcomes. 

Knowledge & Experience 

• Extensive experience in HR operations leadership. 
• Expertise in HR case management, compliance and operational excellence

Qualifications: a degree (or equivalent experience) in Human Resources, Business or a related field is highly advantageous. CIPD Level 7 qualification (or equivalent experience) is required.

If you’re unsure whether you meet every requirement, don’t let that hold you back - your experience may be exactly what we’re looking for.

Why Arqiva: 

We enable a switched-on world to flow. As the UK’s leader in TV and radio broadcast and the country’s top smart utilities platform, we are shaping the future of connectivity. 

Our infrastructure delivers media and data exactly where they’re needed - whether that’s bringing TV and radio to your home or sending smart meter data to your utility provider. Our technology works quietly behind the scenes, connecting millions every day. 

But it’s not just what we do, it’s how we do it. At Arqiva, you’ll find real connection: supportive teams, active colleague networks and plenty of ways to get involved and feel part of our community. We’ll give you the space and support to grow - whether that’s developing your skills, trying something new or taking on fresh challenges. And because there is more to life than work, our rewards and benefits are designed to support your wellbeing, your lifestyle and what matters most to you. 

Our commitment to Diversity & Inclusion  

At Arqiva, we’re committed to building a workplace where everyone feels valued, heard and empowered to succeed. We welcome applications from all backgrounds and experiences, and we work hard to remove barriers so every colleague can thrive. If you need any adjustments at any stage of the recruitment process, please reach out to [email protected]. 

If this sounds like the right next step for you, we’d love to hear from you! 

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