Head of HR - Fintech

As a key partner to CX leadership, you’ll shape the organizational structure, build scalable HR systems, and ensure a world-class employee experience across multiple high-growth markets.

• Lead Regional HR Strategy: Define and execute the HR roadmap for CX across Dubai, Egypt, and KSA, aligning with business growth and regional priorities.
  

• Build & Scale People Operations: Oversee end-to-end HR operations including payroll, contracts, visa/work permit management, and HR systems.
  

• Compliance & Governance: Ensure full compliance with UAE, Egypt, and Saudi labour laws and local regulatory systems (GOSI, Qiwa, Mudad, Muqeem, etc.).
  

• Talent Growth & Development: Partner with CX and TA leadership to attract, retain, and develop top talent at scale.
  

• Employee Engagement & Retention: Design and deliver engagement and recognition programs that strengthen culture, performance, and retention across large frontline teams.
  

• Performance Leadership: Implement robust performance frameworks, driving accountability and data-backed talent decisions.
  

• Employee Relations & Risk Management: Act as the escalation point for all complex employee relations matters, ensuring fairness, compliance, and proactive risk mitigation.
  

• Cross-Functional Partnership: Collaborate with Finance, TA, and Regional People teams to align policies, budgets, and workforce planning.
  

• Regional Representation: Serve as the CX HR leader in regional and global forums, ensuring local needs are represented in broader organizational decisions.
  

• Proven experience leading HR strategy and operations in multi-country or regional environments, ideally within customer service or high-growth industries.
  

• Strong command of UAE, KSA, and Egypt labour laws and HR compliance systems.
  

• Demonstrated success in scaling teams and building high-performance cultures.
  

• Data-driven and structured, with the ability to balance strategic vision and hands-on execution.
  

• Empathetic, influential leader with excellent stakeholder management skills.
  

• Fluent in English and Arabic (required).
  

• Proven track record leading HR for large, multi-country organisations, ideally within tech, fintech, or customer operations
  

• Experience overseeing People teams in high-volume, customer-facing environments
  Deep understanding of HR operations, compliance, and labour laws across UAE, KSA, and Egypt

• Strong capability in leadership development, workforce planning, and organisational design
  

• Exceptional business partnering skills with senior stakeholders
  Data-driven mindset and comfort working in fast-scaling environments

• Arabic speaking is a plus
  

• Competitive salary, benefits, and ESOP package
  
• Opportunity to shape the People strategy for one of MENA’s fastest-growing fintechs
  
• Regional leadership visibility and global career growth potential