Head of GTM Operations

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

The Role 

Adyen is looking for an experienced, strategic Head of GTM Operations with a proven track record in Revenue Operations. This role will be based in either our San Francisco or Amsterdam office and report directly to the VP of Revenue Operations.

As the Head of GTM Operations, you will be responsible for scaling our GTM execution and operations. In this role you will focus on defining and optimizing the ways of working with the Commercial (Marketing, SDR, Sales, Partnerships, Account Managers) and Customer Operations (e.g. Support, Merchant Operations and Professional Services) teams. Your focus will be on ensuring our commercial process from lead generation to customer satisfaction is user-centric and best in class, realizing adoption and driving teams to reach our commercial goals. 

We are looking for a leader who can strike a balance and find the intersection between the business needs and user needs. You will be managing global teams, and partnering closely with the Revenue Technology and the Revenue Analytics teams to translate insights into actions.

What You'll Do

• Define what the best user-centric end-to-end commercial process will look like and drive best practices into global standards
• Identify the commercial process roadblocks, and co-define solutions with teams involved
• Lead a functional Operation Specialists team responsible for establishing best practices on ways of working within and between functions, and scaling them across the globe
• Lead a group of regional ROO Leads who will be trusted business partners for regional leadership and be responsible for bridging the gap between global and regional nuances, executing locally and connecting teams
• Define the ways of working of the ROO regional leads with the functional OS teams, ensuring collaboration and swift decision-making
• Translate insights into growth opportunities across GTM teams:
• Quantitative insights derived from the Commercial Performance Analytics team 
• Qualitative insights derived from the business
• Provide the Revenue Analytics and Revenue Technology teams with relevant input for their deliverables 
• Build relationships with key stakeholders across Adyen to align on revenue growth opportunities

Who You Are

• 10+ years experience in a similar fast-paced environment and role (Head of Revenue Operations, Commercial Operations, GTM Operations)
• Proven track record of optimizing and implementing global commercial processes
• Ability to identify and prioritize business requirements and manage stakeholder expectations accordingly
• Experience managing a global team and managing managers, preferably in a matrix organization
• Strong storytelling skills where you effectively communicate value 
• Strong experience in change management and realizing process adoption 
• Understanding of how process, technology and data team can enable the business and unlock growth

Location & Work Expectations 

• This role is based in San Francisco or Amsterdam. 
• Adyen values in-person collaboration, and we are an office-first company.
• Some international travel may be required.

Compensation 

• The base salary range in San Francisco for this role is $235,000-$310,000 plus RSUs.
• To learn more about our compensation philosophy, please click here.

Our Diversity, Equity and Inclusion Commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s Next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

San Francisco

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.