Head of GTM Business Operations & Strategy, Policy

About the Team

The GTM Business Operations & Strategy team helps shape and scale how our B2B business grows across products, customer segments, and routes to market. We work closely with Product, Sales, Success, Data Science, Finance, Marketing, Legal, Security, and Operations to define strategic priorities, evaluate growth opportunities, and translate those priorities into the plans, processes, and cross-functional coordination required to execute well.

Our work sits at the intersection of strategy and execution. We help frame the most important questions facing the business, turn complex inputs into clear decisions and operating plans, and build the structures needed to move priority initiatives forward across teams. The team plays a central role in helping the organization stay focused on where to grow, how to execute, and what needs to be in place for new initiatives to scale successfully.

About the Role

We’re looking for an exceptional operator to join our team to lead GTM business strategy & operations for Security & Safety across the GTM organization. As AI models & products advance, safety and security are critical to deploying AI broadly. This role is ideal for someone who combines strong operational judgment with fluency in safety & security practices, and who enjoys building the systems, processes, and cross-functional rhythms that help a fast-moving organization scale.

You’ll play a central role in shaping how we bring security- and safety-critical products, capabilities, and policies to market. You will define how we structure the safety and security program within GTM, building an operating system that is resilient, scalable, and designed to unlock our ability to grow with customers as we introduce new products. This includes developing and operationalizing data retention policies, building go-to-market strategy for cybersecurity models, and defining application security requirements from the field to help inform the product roadmap. You will also help create the operating mechanisms that translate recurring customer and seller security needs into scalable product, policy, and enablement decisions.

This role will work closely with Product, Security, Policy, Safety, Legal, Data, Sales, Customer Success, Marketing, and Revenue Operations to ensure our GTM motion is prepared to support enterprise security requirements, appsec expectations, and evolving customer trust needs.

This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

In this role, you will:

• Define how the Safety & Security program is structured within GTM, including ownership, decision forums, planning cadences, and escalation paths that support a resilient and scalable operating model.

• Develop and operationalize data retention policies across products, customer segments, and deployment scenarios in close partnership with Product, Security, Policy, Safety, Legal, and Data.

• Build go-to-market strategy for cybersecurity models, including target customers, use cases, commercialization approach, launch readiness, success metrics, and field enablement.

• Create scalable mechanisms to capture recurring security, safety, and appsec needs from customers and field teams, and translate them into structured inputs for product roadmap, policy, and enablement decisions.

• Track customer demand, implementation blockers, and market signals to refine strategy and drive cross-functional execution across Product, Security, Policy, Safety, Legal, Data, Sales, Customer Success, Marketing, and Revenue Operations.

You might thrive in this role if you:

• Have 10+ years of experience across GTM strategy, business operations, product strategy, security strategy, consulting, or related functions in high-growth technology environments.

• Bring strong fluency in enterprise security and application security, with working knowledge of topics such as data retention, IAM, audit logging, secure development practices, and vulnerability management.

• Have experience translating field requirements and customer feedback into product roadmap input, operational priorities, and scalable GTM programs.

• Are comfortable working with technical products and engaging effectively with both technical and business stakeholders.

• Are highly analytical and can turn qualitative feedback and recurring field patterns into clear priorities and action.

• Have demonstrated success leading complex cross-functional initiatives across Product, Security, Legal, Sales, Customer Success, and Operations.

• Are able to move between long-term strategic direction and hands-on execution, and can bring structure to ambiguous, fast-moving environments.

• Are an exceptional communicator and collaborator who can influence senior stakeholders across technical and non-technical teams.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. 

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

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