Head of Growth & Commercial

About this role

We’re looking for a strategic and commercially driven Head of Growth & Commercial to lead the growth agenda for nib Thrive.

This is a critical leadership role responsible for setting and delivering a sustainable growth strategy, driving participant acquisition, retention and expansion through a mix of direct channels (inbound/outbound contact centre), referral partnerships and business development. 

You’ll design and execute end-to-end growth capability, owning pipeline performance, conversion outcomes and commercial impact, while positioning nib Thrive as a trusted partner across the disability and health ecosystem.

Working closely with the Group Executive and senior stakeholders, you will:

• Define and deliver the growth strategy and operating model

• Lead acquisition, retention and partner-led growth channels

• Build and deepen strategic relationships that drive measurable outcomes

• Optimise the end-to-end funnel to improve conversion and scalability

• Use data and insights to prioritise investment and performance decisions

• Build and lead a high-performing, commercially focused team

• This role sits at the intersection of strategy, commercial performance and market engagement, requiring strong leadership in a dynamic, growth-focused environment.

About you

You’re an experienced commercial leader with a strong track record of driving growth outcomes at scale, balancing performance with customer and market needs.

You will bring:

• Senior leadership experience across growth, sales or commercial functions

• Proven experience delivering acquisition and retention strategies

• Strong business development experience, including partnership and referral channels

• Commercial and analytical capability with a data-driven mindset

• Experience building and leading high-performing teams

• Strong stakeholder influence, including executive and external engagement

Desirable:

• Experience in NDIS, disability, health or regulated environments

• Exposure to growth transformation or scaling partner-led channels

• Experience in complex, consumer-led sales environments

• Experience managing frontline teams and sales agents

About nib Thrive 

nib’s vision is better health and wellbeing for all Australians. We know there are few greater opportunities for us to have a meaningful social impact than in keeping people healthy, and now, in supporting people with disabilities. We plan to do this through innovative, human and digital solutions to make a difference to people who seek convenience, accessibility and inclusion.

nib Thrive is the National Disability Insurance Scheme (NDIS) business for the nib Group. In November 2022, nib acquired its first registered NDIS Plan Manager, since then we have continued to grow. We are now House of Brands who all operate as part of the nib Thrive family. nib Thrive currently supports over 40,000 participants with managing their plan.

Diversity, equity and inclusion 

We embrace a flexible working environment and welcome candidates who reflect the diversity of the communities in which we operate. We're committed to an environment where everyone has the autonomy and freedom to be their authentic selves, every day. We encourage Aboriginal and Torres Strait Islander peoples, people living with disability, veterans, LGBTQIA+ as well as culturally diverse community members to apply for open roles. 

nib Group is committed to creating an accessible recruitment process and employment experience. If you identify as a person living with disability and require adjustments to our online application, recruitment, selection and/or assessment process, or would like this advertisement in an alternative format, please contact us at [email protected]   

Working at nib 

Our hybrid working model offers flexibility to work from home or our purpose-built office Hubs, designed for focus, connection, and collaboration. We’re committed to coming together with purpose. 

Other benefits to support you at work (and play) include: 

• New starter benefit to help set up a functional home workspace

• 50% discount on employee health insurance + 35% off travel insurance 

• The opportunity to give back to the community through paid leave for volunteering through nib foundation 

• Access to our nib Well Program and corporate fitness discounts 

• Access to employee share plans, short-term incentive program and life and salary continuance insurance benefits 

• 18 weeks paid parental leave for all new parents regardless of carer status, 5 days paid cultural leave for First Nations peoples and 4 weeks paid gender affirmation leave for trans, gender diverse and intersex employees 

The fine print 

All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment. All successful applicants will be required to obtain and hold valid NDIS clearances, including a valid working with children check as per nib’s NDIS Workforce Policy. 

We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.