At Feedzai, we're building a world of safer money. A world where financial institutions move faster than criminals. Where the payments that fund real lives through salaries, savings, and businesses are protected in real time. We use trusted AI to detect and prevent financial crime, fraud, and money laundering at scale: the world's top banks, payment networks, and acquirers trust our technology to safeguard more than one billion consumers and $9 trillion in payment volume every year.
Feedzai is a Series D company and has raised $282M to date. With a valuation of $2 billion, our technology protects 1 billion consumers and 90 billion transactions each year.
Feedzai is seeking a Head of Global Public Relations to lead our external and internal communications strategy during an exciting phase of growth and innovation. This is a senior, hands-on role responsible for shaping how the world sees Feedzai, how our customers and partners experience our brand, and how our employees connect to our culture and mission. You’ll partner closely with our global PR agency, executives, and leaders across content, product marketing, and customer marketing to ensure our story is told with consistency, clarity, and impact. You’ll be expected to set the strategy and execute with excellence, working closely with agency partners and cross-functional collaborators.
Your Day to Day:
Public Relations & Thought Leadership
- Lead Feedzai’s global media relations strategy, working with our PR agency to proactively secure tier-one coverage, bylines, speaking engagements, and awards.
- Anticipate communications challenges, identify opportunities, and position Feedzai as the definitive voice in AI-powered fraud and financial crime prevention.
- Shape executive thought leadership platforms and narratives for key spokespeople.
Corporate & Brand Communications
- Direct messaging to reinforce Feedzai’s reputation, visibility, and brand image across global markets.
- Ensure consistency of brand voice and messaging across all communication channels and stakeholder groups.
- Provide counsel on sensitive issues, reputation management, and crisis communications.
- Act as a key stakeholder for Feedzai’s Life at Feedzai social media content.
Customer & Market Messaging
- Partner with content, product marketing, and customer marketing teams to develop clear, differentiated narratives for customers, analysts, and industry influencers.
- Oversee communications around customer successes, joint announcements, and partnership news.
Internal Communications & Culture
- Lead internal communications to inform, inspire, and connect employees across geographies.
- Partner with leadership and HR to reinforce culture, vision, and company priorities.
- Manage executive communications for company-wide initiatives, events, and change management.
You Have & You Know How:
- 10+ years of communications experience, ideally in B2B technology, fintech, or financial services.
- Proven success in leading high-profile PR programs and securing meaningful media coverage.
- Strong writing, messaging, and storytelling skills with the ability to adapt tone for media, executives, customers, and employees.
- Experience navigating sensitive issues, crisis management, and reputation strategy.
- Collaborative leader who thrives in a fast-paced, cross-functional environment.
- Comfortable being both strategic and hands-on; you can set direction, write the plan, and execute it.
- Ability to build strong relationships with executives, subject matter experts, and external partners.
#LI-DNI
Your First 30-Days at Feedzai:
You will be immersed in our brand with training, connections, and one-on-one time with your manager. You may shadow your colleagues virtually or onsite at an office depending on where you work as you are supported through your Feedzai journey. In addition, you will have access to a ton of information to give you history, context, and all the knowledge you can handle about Feedzai and the team. Finally, you will start working on projects and collaborating on work currently being done. We can't wait to have you join the team!
Life at Feedzai Instagram
Feedzai Culture
Feedzai is an Equal Opportunity Employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Feedzai does not accept unsolicited resumes from recruiters or employment agencies.
Feedzai will use the personal data you provide us with by filling out this form for reviewing your application and to potentially negotiate a contract with you. Your personal data will be retained by Feedzai for 24 months following your application. Please see our Privacy Notice available at https://www.feedzai.com/legal/feedzai-candidate-privacy-policy/ and https://www.feedzai.com/legal/feedzai-california-candidates-privacy-policy/ for more information on how we process your personal data.
Skills Required
- 10+ years of communications experience
- Experience in B2B technology, fintech, or financial services
- Proven success leading high-profile public relations programs and securing meaningful media coverage
- Strong writing, messaging, and storytelling skills
- Ability to adapt communication tone for media, executives, customers, and employees
- Experience with sensitive issues, crisis management, and reputation strategy
- Collaborative leadership in a fast-paced, cross-functional environment
- Ability to work strategically and hands-on, including planning and execution
- Ability to build relationships with executives, subject matter experts, and external partners
What We Do
Feedzai is the market leader in safeguarding global commerce with today’s most advanced cloud-based risk management platform, powered by machine learning and artificial intelligence. Feedzai is securing the transition to a cashless world while enabling digital trust in every transaction and payment type. The world’s largest banks, processors, and retailers trust Feedzai to protect trillions of dollars and manage risk while improving the customer experience for everyday users, without compromising privacy. Feedzai is a Series D company and has raised $282M to date with a current valuation of well over $1.5B. Our technology protects 800 million people in 190 countries.
Why Work With Us
We're Free to Shape our Future: We grow at a fast clip and believe no challenge is too big or too small. Our fast-paced and open environment encourages us to lean in, try new things, and discover our potential. We’re empowered to spark change every day, influencing the trajectory of our company and ourselves.
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