We reinvent how trading and investing work by creating exceptional products people love. Fostering a culture of excellence and high velocity is the key to our success. Тoday, we serve over 6 million clients, with more than €30 billion in assets under management - a testament to the scale and trust we’ve built in just a few years.
The roleThe Head of Fraud will lead the design and implementation of the Company's Fraud Risk Management Framework for its new Irish Payment Institution, building the function from the ground up. This role owns day-to-day fraud operations end-to-end - from customer escalations and payment-related investigations to Board-level reporting - while leading and developing the fraud team and acting as a trusted advisor across the business. Ideal for an experienced fraud leader with a strong background in Irish/European regulated financial services who wants to shape a function from its earliest stages.
Develop, implement, and maintain the Company's Fraud Risk Management ("FRM") Framework, ensuring mitigation of fraud is captured within the Company's delivery of products and services.
Manage day-to-day FRN operations, including customer escalations; card program-based alerts; payment escalations or chargebacks; investigations; and reporting.
Produce dashboards and detailed reports for the Board and governance committees.
Lead the fraud team, managing managers, and fostering a culture of operational risk management excellence.
As as a trusted advisor, providing expert guidance for new products and initiatives, working closely with compliance, risk, product and tech teams to embed appropriate structures, automation, and processes within the design.
Engender a strong organisation-wide culture of compliance and best practices.
Professional certifications such as CFE, CFCS and/or equivalent are an advantage.
Educated to a degree level in Finance, Business, Technology or a related field is desired. 5+ years of senior operational risk - and/or financial crime - related experience within. Irish regulated financial services (Payments) would be highly desirable.
Experience with retail clients and/or consumers is a requirement.
In-depth knowledge of European and Irish legislation, regulations and guidance relating to European Payment Service and Electronic Money Directives.
Deep knowledge and demonstrable experience in developing and implementing FRM Frameworks, including policies, procedures, controls, Quality Control, and product launches.
High standards of conduct and ethics.
A "right first time" attitude and excellent attention to detail.
Capable of working independently or as part of a team.
Strong communication skills, both written and verbal.
Challenges that will help you grow and realize your potential fast.
Opportunity to make a significant impact - you will build innovative services used by millions of investors to build wealth.
Work with smart, spirited, helpful, high-performing colleagues with a common goal.
An environment where nothing is set in stone.
Appreciation for your talent and ideas.
Generous remuneration package
Bring your ambition to Europe’s fastest-growing mobile broker!
Skills Required
- 5+ years of senior operational risk and/or financial crime experience
- Experience within Irish regulated financial services, preferably payments
- Experience working with retail clients and/or consumers
- In-depth knowledge of European and Irish legislation, regulations, and guidance relating to European Payment Service and Electronic Money Directives
- Demonstrable experience developing and implementing fraud risk management frameworks, including policies, procedures, controls, quality control, and product launches
- Strong written and verbal communication skills
- Degree in Finance, Business, Technology, or a related field
- Professional certification such as CFE, CFCS, or equivalent
- High standards of conduct and ethics
- Excellent attention to detail and a right-first-time attitude
- Ability to work independently and collaboratively
What We Do
Our mission is to enable everyone to build wealth. We reinvent how trading and investing work by creating exceptional products people love. Trading 212 is built with passion by highly driven people who strive for excellence and value freedom. Over the past few years, our client base has grown 20 times to over 2 million, and client assets have grown over 50 times to over €3 billion. Trading 212 was founded in 2003 with one simple idea - to make the financial markets accessible to everyone. From day one, we've been focused on building a great user experience through advanced technology. From the first truly dynamic web apps, to the mobile revolution, we've been at the forefront of every technological wave with the sole purpose of democratising the financial markets. Software engineering and product design are at the heart of what we do. Trading 212 is licensed and regulated by the UK Financial Conduct Authority and the Cyprus Securities and Exchange Commission (No. 398/21). When investing, your capital is at risk.
