Head of Finance and Operations

About Us & Our Product

Mosaic AI is the only enterprise AI platform built for technical support in highly configurable, multi-product companies. We unify the customer, product, and support context scattered across a company's systems, then act on it across the case lifecycle: automating what we can, escalating to a human expert when it matters. Built on 100+ deep integrations, the platform runs products already live in production, including Self-Service, Knowledge, Triage, Assist, Intelligence, Alerting, and QA, all sharing one foundation so they ship fast and improve as the platform grows.

That shared foundation makes this an exciting, unusual place to build. Each product we launch would have been an entire company in the pre-AI era; for us, it's a focused product on common infrastructure, so each deployment builds on the last. Our no-code Agent Builder lets teams design and deploy agents with governance and traceability, while our Customer Context Model routes recurring issues and account risk to the teams that can fix them. Every deployment lowers our customers' cost to serve. We’re hiring people who want to build systems that get more capable the more they run.

The Role

We are looking for a hands-on, strategic Head of Finance & Operations to build and own the company’s finance function and the operations around it: compliance, internal tooling and company processes. This role combines execution with leadership, from day-to-day financial operations to strategic planning, board work and partnering with the CEO.

The ideal candidate is self-driven, analytical and business-oriented, with a track record of growing quickly in finance leadership and the energy to keep building at a startup.

You’ll take an AI-first approach, rethinking how finance and operations work as the tools change.

Responsibilities

• Own all financial operations: budgeting, forecasting, cash management, and reporting.
• Lead financial planning and analysis (FP&A), including building and maintaining financial models.
• Act as a thought partner to the CEO, supporting decisions with clear, data-driven insights.
• Prepare board and investor reporting, present to the board, and partner with the CEO on fundraising.
• Own financial controls and compliance programs, including SOC 2, ISO, HIPAA and audits.
• Work closely with leadership across the company to align financial strategy with business goals.
• Drive pricing and business-model analysis with leadership.
• Own internal software and tooling, and redesign company processes where they slow us down.
• Proactively identify cost savings, from vendor spend to AI and infrastructure costs.
• This is a lean function: you’ll lead it with our Operations Manager as your direct report and an outsourced accounting firm behind you, with room to grow the team as the company scales.

• Strong financial and strategic thinking; ability to connect numbers to business outcomes.
• Executive presence and excellent written and spoken English. Much of our company and board communication is in English.
• Experience in high‑growth startups or similar dynamic environments.
• Strong finance and accounting foundation. CPA is an advantage.
• Board or executive-level reporting experience.
• Experience with SOC 2, ISO, HIPAA or similar compliance programs, and with owning internal systems or tools.
• AI-first: comfortable using AI to rethink processes and tooling.

What We Value

• High intellectual sharpness and fast learning.
• Ownership mindset and accountability.
• Ability to simplify complex problems and drive decisions.
• Strong cultural fit: low ego, direct communication, and high standards.

We are based in Midtown TLV, working in a hybrid mode.