Head of Field Services

Reposted One Month Ago
Be an Early Applicant
2 Locations
In-Office
150K-200K Annually
Senior level
Artificial Intelligence
InstaLILY builds AI teammates for the physical goods economy.
The Role
Lead the Field Services business unit, driving growth, creating operational strategies, and ensuring customer success with a focus on AI integration.
Summary Generated by Built In

About InstaLILY

InstaLILY builds AI that does the work. We automate complex workflows across the physical economy—industrial, healthcare, and construction—using AI agents that execute directly inside existing enterprise systems. We are backed by Insight Partners and supported by the Google, NVIDIA, and Microsoft ecosystems.

The Role: Scale the Nucleus

We have the foundation—anchor logos and proven use cases are already in place. Now, we need the leader to build the rest. This isn’t a “cold start” role. It’s an invitation for a mid-to-late career operator to act as the “CEO” of our Field Services business unit—trading corporate bureaucracy for the autonomy to scale a proven product-market fit. You will own the vertical strategy and high-level relationships, reporting directly to the COO.

What You’ll Do

Grow the Vertical: Leverage our existing anchor accounts to land the next wave of major logos. You know how to turn a successful pilot into a multi-million dollar rollout.

Build the Playbook: Create a repeatable sales and operations motion for Field Services. You’re building the machine that we will eventually scale a dedicated team around.

Industry Voice: Act as the bridge between our customers and our product team. You’ll ensure our AI is built to handle the specific operational hurdles unique to Field Services.

Own the Outcomes: From strategy to execution, you are the person responsible for the success of this vertical.

What You’ll Need

8–12+ Years in Field Services: You have deep roots in field services (commercial HVAC, mechanical contracting, or service operations) and know how these companies actually move.

A “Scaler” Mindset: You’ve taken a successful concept and made it bigger before. You’re comfortable moving fast and building systems as you go.

Executive Presence: You can walk into a C-suite and command the room. You speak the language of the industry fluently.

AI-Native Thinking: You recognize that autonomous agents are the future of the physical economy and you want to lead that shift.

Why InstaLILY?

Real Traction: You aren’t starting from zero. The product works and the customers are already live.

True Sovereignty: This is your business unit. You have the autonomy of a founder with the institutional backing of a top-tier AI startup.

High-Execution Culture: We’re a sharp, low-ego team that prioritizes doing the work over talking about it.

Direct Impact: You’ll work alongside the CEO and COO to shape the future of the company.

Compensation & Benefits

Salary Range : $150,000 - $200,000 per year, commensurate with experience

Equity : Generous stock options awards and refreshers for top performers

Benefits: Medical, Dental, Vision, 401K, in-office Lunch reimbursement, Wellness Stipend, generous Parental leave, PTO and 10 US Federal Holidays, and more!

Skills Required

  • 8–12+ years in Field Services
  • Deep roots in field services (commercial HVAC, mechanical contracting, or service operations)
  • Experience in scaling successful concepts
  • Strong executive presence and understanding of industry
  • Ability to merge AI with field operations
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The Company
HQ: New York, NY
Year Founded: 2023

What We Do

InstaLILY builds AI teammates for the physical-goods economy: industrial distribution, healthcare, supply chain, manufacturing, and automotive. Our model is simple: one company brain, many teammates. We build company-specific AI-powered brains called InstaBrains. Built on small, specialized language models (SLMs), they codify the customer's knowledge and decisions, like their parts, jobs, and pricing. On top of it, InstaWorkers act as AI teammates inside the tools customers already use, completing the sales, service, and operations work that drives the business.

Why Work With Us

Backed by Insight Partners ($25M Series A) and supported by the Google, NVIDIA, and Microsoft ecosystems, we are one of the fastest-growing AI startups in the country. Our team has already driven over $200M in incremental revenue for customers to date. InstaLILY's architecture has been featured in Google DeepMind's case study showcase.

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