The Role
Leads the Fraud Control Unit, overseeing fraud detection, investigation, recovery actions, preventive controls, portfolio monitoring, digital process transformation, agency management, vendor relationships, and coordination with banks, law enforcement, and legal firms. The role requires strong knowledge of lending and payment products, fraud trends, transaction monitoring, LOS processes, and anti-fraud policy development.
Summary Generated by Built In
1) Product Knowledge - In-depth knowledge of asset products like Credit Cards, Merchant acquiring business, PL, AL,TW,CV,CE,HCF,LAP,HL,SME,MSME,Agri etc.
2) Analytical Skills - should be extremely good at identifying triggers for sampling and investigation based on info fetched from HUNTER/SFDC application, transaction monitoring systems, LOS and STP Process.
3) Digital Process - experience in process movement from manual to digital FCU activity, LOS environment and portfolio monitoring.
4) Investigation – deep experience in investigation and initiating recovery action
5) Agency Management – deep knowledge about FCU specific agencies, identification, empanelment and management of those agencies and management of work allocation, billing, payment, counter verification and performance benchmark and monitoring.
6) Relationship Management - effective communicator, negotiator, extremely good connects in peer bank and Law enforcement agencies/ Law firms etc.
7) Preventive Fraud Management - Framing Anti-fraud process and policies for identification of fraud at application stage. Connected with competition and updated with prevailing fraud trends and fraudsters methods. Creating a framework for effective preventive fraud mechanism. Creating awareness and deterrent based on attempted / identified fraud.
8) Portfolio Monitoring – On go
ResponsibilitiesTeam Mangement, Vendor Management
QualificationsExperience Range : 10 to 15 Years
Qualifications :
Graduate (Any Specialisation)
CA
MBA
Skills Required
- 10 to 15 years of relevant experience
- Graduate degree in any specialization
- Chartered Accountant qualification
- MBA qualification
- In-depth knowledge of asset products, including credit cards, merchant acquiring, personal loans, auto loans, commercial vehicles, home loans, LAP, SME, MSME, and agricultural lending
- Experience identifying fraud sampling and investigation triggers using HUNTER, Salesforce, transaction monitoring systems, LOS, and STP processes
- Experience digitizing manual fraud control activities and monitoring portfolios
- Deep experience conducting investigations and initiating recovery actions
- Experience identifying, empaneling, allocating work to, billing, and managing fraud control agencies
- Strong relationship management, communication, negotiation, and law enforcement or legal agency connections
- Experience developing anti-fraud processes, policies, preventive controls, and fraud awareness programs
- Team management and vendor management experience
CSB Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CSB Bank and has not been reviewed or approved by CSB Bank.
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Fair & Transparent Compensation — Pay is considered fair in certain managerial or target-based roles, with some positions viewed as competitive for the industry. Salaries are consistently reported as paid on time, supporting a baseline of reliability.
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Strong & Reliable Incentives — Earnings can be strong when sales targets are achieved, indicating meaningful performance-linked upside in some roles.
CSB Bank Insights
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The Company
What We Do
CSB is a full service bank established in 1920 and headquartered in Thrissur, Kerala. CSB has over 703 branches covering not just the district headquarters and large towns but also semi-urban and rural centers. Thanks to its unique origin and history, CSB is considered a household banking brand in Kerala. CSB offers Retail, Wholesale and SME Banking services through its footprint of over 703 branches across the country serving over 2 million customers.
