Head of Engineering

• Executive engineering leadership role reporting directly to the CEO
• Shape technology strategy and engineering delivery across a global QSR tech business
• Hawke’s Bay preferred | Open to candidates across New Zealand

Competitive Salary + Private Healthcare + Benefits

For an engineering leader who wants real influence, complex technology to solve and the opportunity to turn ambition into execution.

About Fingermark

Fingermark™ is a New Zealand-founded global technology company focused on the Quick Service Restaurant (QSR) sector, with teams across New Zealand, Australia, Brazil, the Philippines, Canada and the United States.

For more than 20 years, Fingermark has been developing technology for the realities of busy restaurant environments. Today, its solutions span Vision AI, intelligent self-service kiosks and digital menus, combining software and field-deployed technology to help some of the world’s leading QSR brands improve operational performance and customer experience.

We’re now looking for an exceptional Head of Engineering to provide technical and engineering leadership across the business.

About the role

Reporting directly to the CEO and sitting within the executive team, this is a significant technology leadership role with influence across the business.

You’ll help set the direction for Fingermark’s technology, shape the engineering and technology roadmap alongside the CEO, and lead the teams responsible for developing and delivering it.

The role brings together strategy, engineering leadership and delivery. You’ll work closely with Product and other areas of the business to turn customer and commercial priorities into robust, scalable technology.

Your job won’t be to have every answer yourself.

It will be to create the clarity, capability and engineering leadership that allows good teams to move quickly, make sound decisions and deliver technology customers can rely on.

You’ll be responsible for:

• Setting and delivering the engineering and technology roadmap in partnership with the CEO
• Leading the development and delivery of Fingermark’s technology
• Providing technical leadership across software, platforms, infrastructure and deployed technology
• Ensuring systems are scalable, reliable and able to support the needs of the business and its customers
• Translating customer requirements into practical technical solutions and integrations
• Providing oversight of quality assurance, data protection and cybersecurity
• Establishing effective incident management practices alongside Fingermark’s Support leaders
• Leading, mentoring and developing the technology teams
• Building accountability and capability across engineering leadership
• Working closely with Product, Sales, Marketing and Operations
• Providing technical advice to internal stakeholders and customers

About you

You’ll be an experienced engineering or technology leader with a strong technical foundation and the ability to operate confidently at executive level.

What matters more than the title you currently have is how you lead. You’ll have the technical credibility to earn the respect of experienced engineers, but you won’t need to be the person making every technical decision.

You’ll know how to:

• Lead and develop strong engineering teams and leaders
• Set direction and make sound decisions when the answer isn’t obvious
• Turn customer and business priorities into a focused technology roadmap
• Create pace through clarity, prioritisation and accountability
• Balance engineering quality with effective delivery
• Bring sound judgement and a clear technical perspective to executive decision-making
• Navigate technical complexity while keeping teams focused on delivery
• Communicate clearly with technical and non-technical stakeholders

You’ll bring a strong technical background, including experience building scalable software applications, along with commercial awareness across budgeting, planning and resource management.

Experience within SaaS and technology involving field-deployed hardware would be particularly relevant. Exposure to digital displays, computer vision, SOC 2 or PCI environments, product quality management or similar technology environments would also be useful.

Just as importantly, you’ll know how to lead through others. You’ll be able to create clarity for engineering teams, develop capable leaders and maintain strong engineering standards while keeping customer and business outcomes in view.

Why Fingermark?

There aren’t many engineering leadership roles in New Zealand that combine this breadth of technology, global customer exposure and level of influence.

You’ll work directly with the CEO and executive team and help shape Fingermark’s technology direction across an environment spanning software, platforms, infrastructure, integrations, AI and field-deployed technology.

This is technology that has to work in the real world, supporting customers operating busy restaurant environments around the world.

For someone based in, or open to Hawke’s Bay, this is a rare opportunity to lead globally focused technology work from the region. Hawke’s Bay is the preferred base, but strong candidates from across New Zealand will also be considered.

What we offer:

• Competitive salary and private health insurance
• Extra paid day off for your birthday
• Flexible sick leave policies
• Two weeks of additional paid parental leave
• Ongoing professional development

At Fingermark, we own it, stay brave and are customer obsessed. We’ve always got your back, and we never forget to have a laugh.

Ready to make your mark?

If this sounds like the kind of engineering leadership challenge you’re ready to take on, we’d like to hear from you.

Apply online with your CV and cover letter, or for a confidential chat, contact Martin on 021 959 303 | [email protected]