As the Head of Engineering - Intelligent Automation, you will lead the development and implementation of our enterprise initiatives which include digital assistants, automation solutions, and intelligent self-service technologies. Your role is pivotal in understanding the impact of technology in optimizing Guardian’s business portfolio.
You will:
You will collaborate closely with cross-functional teams, stakeholders, and technology partners to develop and integrate automation solutions that drive business growth, improve customer experiences, and reduce operational costs.
You have:
- Bachelor’s or master’s degree in computer science, engineering, management or a related field.
- Proven experience in automation and AI, and solution engineering, preferably in customer engagement and digital assistants.
- Strong expertise in conversational technology and automation of processes.
- Experience in deploying enterprise grade solutions and automation solutions at scale.
- Ability to understand, analyze, and measure the impact of technology on customer self-service and operational efficiency.
- Strong problem-solving, strategic thinking, and leadership skills to drive innovation in new technology space.
- Willingness and capability to learn new technologies quickly.
- Experience working with remote teams in a matrixed environment.
- Excellent communication and stakeholder management skills to bridge the gap between business and technology.
You will:
- Strategic Leadership: Develop and execute a comprehensive automation and AI execution strategy, aligning with business objectives and emerging technology trends in automation.
- Solution Development: Lead the design, development, and deployment of intelligent automation, Digital Assistants, focusing on automation and natural language driven self-service solutions.
- Automation Integration: Oversee intelligent automation (attended & unattended bots), process automation, streamlining workflows, improving performance, and reducing Average Handling Time (AHT).
- Stakeholder Collaboration: Work with engineering, product management, customer experience, and IT teams to integrate solutions into existing platforms and contact center operations.
- Security & Compliance: Ensure all initiatives comply with data protection standards, regulatory frameworks, and enterprise security requirements.
- Performance Monitoring & Continuous Improvement: Define KPIs and success metrics for initiatives, ensuring continuous monitoring, optimization, and business impact evaluation.
Location:
- New York, New Jersey or Pennsylvania
- Up to 10% travel within US
Our promise:
- At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals.
- Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards
We offer:
- Meaningful and challenging work opportunities to accelerate technology and innovation in a secure and compliant way
- Competitive compensation
- Excellent medical, dental, supplemental health, life and vision coverage for you and your dependents with no wait period
- Life and disability insurance
- A great 401(k) with match
- Tuition assistance, paid parental leave and backup family care
- Dynamic, modern work environments that promote collaboration and creativity
- Flexible time off, dress code, and work location policies to balance your work and life in the ways that suit you best
- Social responsibility in all aspects of our work. We volunteer within our local communities, create educational alliances with colleges, drive a variety of initiatives in sustainability, and advocate for diversity and inclusion in all that we do.
About Guardian:
Every day, Guardian provides Americans the security they deserve through our insurance and wealth management products and services. Since our founding in 1860, our long-term view has helped our customers prepare for whatever life brings whether starting a family, planning for the future or taking care of employees. Today, we're a Fortune 250 mutual company and a leading provider of life, disability, dental, and other benefits for individuals, at the workplace and through government sponsored programs. The Guardian community of 9,500 employees and our network of over 2,700 financial representatives is committed to serving with expertise when, where and how our clients need us. Our commitments rest on a strong financial foundation, which at year-end 2018 included $8.5 billion in capital and $1.6 billion in operating income. For more information, please visit guardianlife.com or follow us on Facebook, LinkedIn, Twitter and YouTube.
Equal Employment Opportunity:
Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.
Guardian® is a registered trademark of the Guardian Life Insurance Company of America.
Salary Range:
$148,940.00 - $244,685.00The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.
Our Promise
At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.
Inspire Well-Being
As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits. Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.
Equal Employment Opportunity
Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.
Accommodations
Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected].
Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.
Top Skills
What We Do
Who we are
Guardian makes a difference in the lives of people when they need us most. With over 160 years of stability and fiscal integrity, we are a trusted resource to generations of families and business owners, inspiring well-being and helping build financial confidence.
Today, we stand behind 29 million consumers, helping them prepare and plan for a bright future for themselves and their families. We help business owners care for their employees. And we help people recover and thrive in times of unexpected loss.
As a modern mutual insurance company, we believe in driving value beyond dividends. We invest in our colleagues and are building a progressive, innovative and inclusive culture. We uplift individuals and communities through thoughtful social and environmental programs.
What we stand for
In 1860, a community of immigrants joined together to insure and protect their businesses and families. They were guided by powerful ideals that we’ve continued to stand behind and evolved throughout the years: we do the right thing, we believe people count, we courageously shape the future together, and we go above and beyond for the people we serve.
Guardian employees embrace and live by these values every day. They remind us to put people at the heart of all we do so that we can help protect what matters most to you. Want to help bring these values to life? Join us for a rewarding career and the opportunity to shape the future.
Disclosures:
Financial information concerning Guardian as of December 31, 2022, on a statutory basis: Admitted assets = $76.0 billion; liabilities = $67.2 billion (including $55.0 billion of reserves); and surplus = $8.8 billion. Dividends are not guaranteed. They are declared annually by Guardian’s Board of Directors.
Guardian® is a registered trademark of The Guardian Life Insurance Company of America. © Copyright 2023 The Guardian Life Insurance Company of America 2023-156184 Exp. 5/25
