Head of Employment and Litigation (Asia & Africa)

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

As the Head of Employment and Litigation for Asia and Africa, you will provide advice and manage the legal function with respect to employment law and litigation throughout TaskUs’ operations in Asia, focusing on India, Philippines, Japan, Malaysia and Taiwan, as well as Egypt and other global markets. 

This role will support the TaskUs Legal Department’s objective in providing strategic advice on employment issues and to manage and direct civil, employment, and other litigation.  

This position will report to the DVP of Legal, Global Head of Litigation, Employment, and Privacy.

Responsibilities:

• Provide business-oriented and practical counsel and guidance to human resources, operations, and other teams on various labor and employment laws as well as strategies for risk mitigation.

• Evaluate and provide tactical and strategic advice and manage pre-litigation, litigation, regulatory proceedings, and related matters.

• Manage outside counsel on a variety of litigation and employment related matters, and ensure outside counsel is tracking to budget and maintain internal reporting regarding employment and litigation matters.

• Work with senior TaskUs management on expansion into international markets, identifying country-specific risks. 

• Advice and/or negotiate as appropriate the resolution of employment related disputes and claims.

• Monitor and manage the company's global employee hotline. Audit and monitor investigation closure reports, provide analysis and trends, organize and lead review meetings, identify publish periodic dashboard for the HR team, organize meetings and discuss various trends and analysis related to complaints

• Draft, review and/or approve employment-related documents, such as employment contracts, settlement agreements, policies, procedures, etc.

• Develop and deliver training on relevant labor laws and issues across India, and other geographies across Asia and Africa.

• Review and provide legal guidance and support to Notice to Explain, Notice of Decision and other disciplinary processes.

• Assist with periodic legal reviews of and updates on employment agreement templates, employment practices and arrangements, and company policies and procedures.

• Support and lead investigation processes on various labor and fraud matters, including investigating employee/business concerns, and supervising/reviewing investigations and reports.

• Serve as Legal representative on global projects, initiatives, expansion, and developments globally.

• Research, monitor and analyze relevant laws and regulations and advise relevant management of such developments.

• Manage, mentor and support a team of attorneys located in India and the Philippines.

• Perform other duties and/or special projects as assigned/required from time to time.

Requirements: 

• Bar admission and in good standing to practice law in India or the Philippines. 

• 8+ years of experience in handling global employment law matters and litigation in an in-house legal department or with an elite law firm.

• Exemplary written, oral, and interpersonal skills and attention to detail.

• Experience managing a team, preferably across different geographies.
• Excellent and professional command of the English language in a written and verbal capacity.

• Ability to appreciate the business side of a transaction, as well as the legal - and balance appropriately.

• Experience of managing and advising on a company’s employee hotline program is a plus.

• Experience in working with BPOs, KPOs, BPM, IT/ITES companies is a plus.

• Provide accurate, reasoned and concise advice on short notice without undue reliance on outside counsel.

• Ability to think outside the box and anticipate internal and external business issues and able to manage multiple, competing projects and maintain a strong focus on detail.

• Must possess the self-confidence to make decisions and follow through with peers and management.

• Soft skills: Problem solving aptitude, strong ethics, good sense of humor, ability to adapt, ability to unlearn and learn, and a strong team player.

Critical Competencies: 

• Litigation experience.

• Global employment law experience.

• Team management experience.

• Executive presence.

Work Location / Work Schedule / Travel: 

• This role may be remote but needs to be close to one of TaskUs’s sites in India or the Philippines. 

• Core local working hours, but must be flexible to support a global company and maintain some regular overlap with US working hours.

• The role may be expected to visit TaskUs’s global sites from time to time. 

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.