We're on the lookout for individuals who are passionate about fashion, think outside the box, and have an eye for innovation.
Unleash your potential with us, and join us as we create joy and excitement in our global community to empower people to express themselves freely through fashion.
People & Team Leadership
- Directly manage, motivate and develop the five-person regional team.
- Set clear team and individual objectives, priorities and ways of working.
- Hold regular one-to-ones, give clear feedback and support career development.
- Create accountability for performance while empowering team members to make decisions within their areas.
- Bring Ecommerce, Community, PR and Operations together around one regional commercial plan.
- Manage workload and capacity across the team, addressing performance, capability or resource gaps where needed.
- Build a positive, high-performance culture based on ownership, collaboration and open communication.
Ecommerce & Commercial Performance
- Own the regional ecommerce trading rhythm and execute the North American trading calendar.
- Monitor traffic, conversion, AOV, retention, customer growth and profitability, turning performance data into clear actions.
- Drive improvements across digital merchandising, CRM, conversion and customer experience.
- Partner with Merchandising, Marketing, Operations and Finance to support forecasts and commercial plans.
- Work with global digital and technology teams to prioritise and deliver initiatives locally.
- Identify local trading opportunities, competitor activity and customer trends across the three markets.
Community & PR Oversight
- Set clear regional priorities for Community and PR, ensuring activity supports brand and commercial objectives.
- Coach and hold the relevant team members accountable for delivery rather than personally executing every initiative.
- Ensure local activity aligns with global brand direction while remaining culturally relevant.
- Identify regional partnerships, creators and cultural moments that can build awareness and engagement.
Stakeholder Management
- Represent the North American business with UK and global leadership, providing a clear performance narrative and recommendations.
- Work closely with Marketing, Operations, Merchandising, Finance and HQ functions to unblock delivery and improve performance.
- Translate global priorities for the local team and regional insights for decision-makers.
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What We Do
CHARLES & KEITH Group is headquartered in Singapore and has more than 700 stores and 4000 employees worldwide. Founded by siblings, Charles and Keith Wong, the Group manages the development of two premium fashion brands – CHARLES & KEITH and PEDRO. Through its modern and edge-cutting designs across footwear, bags and accessories categories, the Group aims to empower people to express themselves freely through fashion. Driven by a culture of creativity and innovation, the Group strives to continually elevate the image of their brands, pushing the boundaries between traditional retail and the digital world by exploring new activities and unique experiences to bring to its ever-evolving community. CHARLES & KEITH was established in 1996 with a vision to build a global brand that is self-assured and empowering, imparting confidence to all women. From a single shoe shop in Singapore to an international network offering dynamic experiences across retail and online, CHARLES & KEITH is always consumer first and aims to unlock an aspirational brand experience that remains attainable. It creates collections – shoes, bags, eyewear, accessories and fashion jewellery – that enables women to express themselves. Striving to make fashion more accessible and never compromising on creativity, the brand challenges the convention that fashion is for the few. PEDRO is designed to empower the effortless expression of a modern style maven. By relating, refining and reinventing, the brand creates updated essentials to celebrate individualism that transcends time or gender. Since their inception in 2006, the brand has launched both men’s & women’s collection of footwear and accessories across Asia Pacific, the Middle East and the United States, and its online experience at PEDROSHOES.COM.
