Head of Digital Channels

Duties and responsibilities

• Growth, Commercialization, and P&L Ownership
• Define and drive the digital growth strategy, setting ambitious goals for revenue, adoption, and profitability across all digital channels.
• Manage the full P&L for the digital portfolio, continuously monitoring financial performance, margins, KPIs, and ROI.
• Identify and capture new digital revenue opportunities, including partnerships, strategic alliances, and new market segments.
• Champion digital adoption across sending agents and individual senders through innovative product offerings and service models.
• Develop go-to-market strategies for new digital initiatives and oversee execution through launch and scaling phases.
• Product Strategy and UX/UI Improvement
• Lead the evolution of the digital product roadmap based on customer insights, competitive analysis, and business goals.
• Oversee the end-to-end digital customer journey to ensure seamless and delightful experiences for users.
• Drive continuous product innovation and UX/UI refinements using agile, iterative processes and data driven decision-making.
• Partner with Engineering, Design, Marketing, Risk, and Compliance teams to translate business needs into scalable product solutions.
• Operational Oversight and Collaboration
• Coordinate closely with Operations leadership and the COO to align digital workflows, back-office processes, and support structures.
• Oversee digital operational processes, ensuring high standards of service delivery, efficiency, and security.
• Ensure operational scalability to support rapid digital growth while maintaining risk management, compliance, and quality standards.
• Leadership and Team Management
• Build, mentor, and lead a multidisciplinary team encompassing Product, UX/UI, Analytics, and Digital Operations.
• Foster a culture of innovation, accountability, and excellence across the digital organization.
• Collaborate across the broader leadership team to integrate digital initiatives into the company’s omnichannel strategy.

Information Security Responsibilities

• Ensure that all members of the Digital team read, acknowledge and comply with Viamericas Staff Information Security Policy.
• Ensure that the Digital team attends periodic Information Security training provided by Viamericas.
• Report any event that might be an Information Security Incident: clicked on a malicious link, downloaded and opened a suspicious file, etc.

Qualifications

• 8–10 years of experience in digital commercialization, digital product management, and/or general management with direct P&L accountability.
• Bachelor’s degree in Computer Science, Information Technology, Engineering, Data Analytics, Business or related degree is required. MBA preferred.
• Proven success driving growth for consumer-facing digital platforms, ideally in financial services, payments, or remittance.
• Strong technical fluency; ability to work effectively with engineering, operations, and external vendors.
• Expertise in UX/UI best practices and customer-centric product design.
• Experience in managing multidisciplinary teams and working within matrixed organizations.
• Familiarity with payment systems, remittance services, and the needs of unbanked or underbanked populations preferred.
• Excellent strategic thinking, analytical skills, leadership ability, and a results-driven mindset.
• Spanish and English fluency required

Working Conditions

• General office working conditions, frequent travel (foreign and domestic) is required.