Role Purpose:
The Head of Digital Business is a strategic hire responsible for driving the growth, profitability, and market leadership of the Bank’s digital business portfolio. This includes overseeing digital lending products, and end-to-end commercialization of digital solutions. This role ensures seamless customer experience, rapid innovation, and data-driven business decisions, aligning with the Bank’s digital-first agenda.
Key Responsibilities
1. Strategic Business Development/Management
- Lead Strategy Development, Execution and Commercial Growth: Develop and execute a bold roadmap for digital lending, driving revenue growth and market leadership in Tanzania’s competitive banking landscape.
- Maximize Commercial Opportunities: Identify and capitalize on untapped market segments, designing targeted payment products that meet the needs of Tanzania’s diverse customer base, from urban businesses to rural communities.
- Oversee Innovative Solutions: Direct the development and management of cutting-edge digital banking solutions.
- Strengthen Strategic Partnerships: Forge alliances with fintechs, mobile network operators, and other key players in Tanzania’s payment ecosystem to enhance service offerings and drive transaction volumes.
2. Digital Business
- Manage existing Digital lending Product to ensure suitability of the business and profitability.
- Expand Digital Lending Products: Design and manage digital lending products tailored to the needs of retail and SME customers, leveraging data analytics and innovative credit scoring models.
- Innovate in Digital Channels: Lead initiatives to improve digital payment platforms, ensuring they are user-friendly, scalable, and aligned with market trends.
- Boost Market Penetration: Drive aggressive customer acquisition and engagement strategies to increase the uptake of digital solutions.
- Enhance Customer Loyalty: Lead initiatives to improve the digital experience, ensuring accessibility, affordability, and reliability to build lasting customer trust across Tanzania.
3. Compliance & Risk Management
- Uphold Operational Excellence: Ensure all digital business operations comply with Tanzania’s regulatory standards and internal policies, maintaining trust and operational integrity.
4. Leadership & Cross-Functional Collaboration
- Team/People Leadership: Guide and inspire your team to achieve commercial targets and professional growth, fostering a culture of innovation and accountability.
- Inform Leadership Decisions: Deliver data-driven reports and forecasts to senior management, highlighting commercial performance, customer adoption metrics, and growth opportunities.
- Build Collaborative Success: Partner with IT, operations, and product teams to deliver customer-focused, commercially viable digital services that strengthen I&M Bank’s market position.
5. Performance Management & Analytics
- Define, track, and report key commercial KPIs including revenue, transaction volumes, adoption, cost-to-serve, and digital engagement.
- Leverage data insights to optimize digital product portfolios, refine go-to-market strategies, and support agile decision-making.
Qualifications & Experience:
- Bachelor’s degree in business, Finance, Computer Science, or a related field. MBA or Master’s preferred.
- Minimum of 10 years of experience driving digital business, , fintech, or financial services, with 2+ years in a senior commercial or digital leadership role.
- Proven success in launching and scaling digital lending, products.
- Key Competencies:
- Strategic commercial mindset with P&L ownership experience
- Digital product and platform leadership
- Customer-centric and data-led decision-making
- Strong partnerships and ecosystem development capability
- Deep expertise in digital lending, savings
- Agile, collaborative, and results-oriented leadership style
- High proficiency in digital financial services, emerging tech, and regulatory frameworks
ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED
Top Skills
What We Do
I&M Bank is a wholly owned subsidiary of I&M Group PLC, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking. Started in 1974, it evolved from a community financial institution to a publicly listed major regional commercial bank offering a full range of corporate and retail banking services, over 50 branches in Kenya and international operations in 3 other countries.
I&M Bank is a dominant player in the Kenyan market that has been consistently growing, and is innovative in terms of the type and range of products and services it offers.
CDC Group plc, a development finance institution wholly owned by the government of the United Kingdom owns approximately 10.68% of I&M Group. In addition, I&M Bank has a technical support agreement with International Finance Corporation for staff training, product development and risk management. I&M Bank also enjoys medium term foreign currency credit facilities from European Development Financial Institutions - Proparco, DEG and FMO.
I&M Bank’s international correspondent banks include major multinational banks such as Bank One Ltd, Citibank NA, CommerzBank AG, Deutsche Bank AG, ICICI Limited Mumbai, Mashreq Bank PLC, Standard Bank of South Africa and Standard Chartered Bank NY.
I&M Bank’s international network includes Bank One Limited (Mauritius), I&M Bank Tanzania Limited, I&M Bank Rwanda and I&M Bank Uganda
