Head of Design

About Us

AfterShip, a Great Place to Work Certified company, is transforming the global eCommerce landscape. Our mission is to empower retailers to create the world’s best online shopping experiences, from post-purchase and beyond.

We’ve powered more than 8 billion shipments for over 20,000 leading brands including Samsung, Gymshark, Mejuri, and TOMS. Our AI-driven post-purchase solutions span shipment tracking, returns management, personalized product discovery, and delivery predictions with industry-leading accuracy.

Backed by a $66M Series B and over a decade of innovation, we’re accelerating growth and defining the future of the post-purchase experience. With 450+ team members across the globe, we’re building a diverse, collaborative culture that encourages agility, ownership, and impact.

Your Mission: 

We’re looking for a Head of Design to lead the vision, craft, and culture of our global Design organization. This is a rare opportunity to shape the experience of a multi-product platform used by millions, build and mentor a world-class team, and elevate how design influences product strategy and business impact across AfterShip.
Reporting into the Chief Product Officer, the Head of Design is a part of AfterShip’s global Design organization and will manage a team based in APAC. Flexibility is key - occasional meetings outside typical business hours are expected, with advance notice provided.

What You’ll Do: 

• Manage and mentor a team of design leads and senior designers, elevating the team's craft, fostering their growth, and building a world-class, high-performing design organization.
• ​​Develop and champion a strong, user-centric design vision and strategy that aligns with our business goals and establishes our product as a leader in the e-commerce SaaS space.
• ​​Collaborate closely with Product, Engineering, and Marketing leadership, to embed design excellence throughout the product lifecycle from discovery to launch.
• ​​Lead the design of intuitive and innovative experiences tailored for sophisticated North American and European users, ensuring cultural relevance and usability.
• ​​Drive a high bar for quality across all user touchpoints, from core UX flows to visual design. Champion innovative ideas, particularly in mobile app experiences, to differentiate our product in the market.
• ​​Establish and refine design processes, systems, and tools that improve team efficiency, collaboration, and impact.
  

Who We're Looking For:

• 10+ years in UX/Product Design, with deep experience in B2B SaaS.
• A proven manager of managers, skilled at building, coaching, and scaling high-performing design teams.
• A strategic thinker with a global design perspective, supported by a strong portfolio of data-rich, high-impact products.
• Collaborative and confident - you can advocate for design with clarity and influence across disciplines.
• Expert in crafting innovative, visually compelling, and mobile-first experiences that drive engagement and differentiation.

Bonus Points

• Direct experience in e-commerce SaaS and/or consumer products.
• Fluent in Mandarin Chinese.

You’ll be a great fit if you…

• Are a visionary design leader who inspires teams and elevates the craft of design across the organization.
• Maintain high standards for UX, visual design, and product usability, ensuring every user touchpoint is polished and clear.
• Thrive on fostering creativity, experimentation, and innovation within your team.
• Collaborate effectively across functions, geographies, and time zones.
• Are curious, open to feedback, and willing to challenge assumptions.

At AfterShip, we understand that not all applicants will have skills that match the job description exactly. We value diverse experiences and respect that experience comes in many different forms, so even if you feel you may not meet every qualification to a T then we still encourage you to apply. We are always looking for people who can help us continue to raise the bar for our team and who want to join us on our mission. 

Why You Should Join Us: 

• Great Place to Work Certified: We’ve been recognized for our inclusive, values-driven culture that celebrates diversity and collaboration.
• Innovative & Inclusive Culture: Started by our software engineer-turned-CEO, AfterShip is built on curiosity, creativity, and collaboration. We’re a passionate, global team of problem solvers who put egos aside to innovate together. We take immense pride in fostering a culture that’s inclusive, which has allowed us to surround ourselves with the industry's most talented professionals.
• Ambitious Mission with Real Impact: Join us in transforming eCommerce by making buying and selling easier for everyone. It’s one of the most dynamic spaces in tech, with limitless opportunities to innovate and grow.
• Thrive & Grow: There’s no ceiling to what you can achieve or learn here. We’re committed to empowering your career while advancing together as a company.
• Flexible Work Setup: We’re a remote-first team, meaning by default that employees work from home or on a hybrid-flexible basis in our hub locations. You’re empowered to choose a work setup that works best for you and your team. With flexible hours depending on your time zone, you’ll be able to have a schedule that fits your working style and the requirements of your role.

Perks:

• Competitive compensation
• Remote-first/hybrid-flexible work setups
• Healthcare coverage offered from day 1
• Retirement plans including company match
• Annual learning & wellness benefit
• Monthly book perk
• Career progression & professional development
• In-office lunch and commuter benefits for those located in our hub locations

We are an equal opportunity employer. In addition, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the legislative requirements of this job’s location. Please let us know if you require accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

Salary range for this role: $190,000 - 250,000