Jobs at AfterShip

Provides deal desk and sales operations coverage for B2B SaaS opportunities during an eight-month maternity leave term. Partners with Account Executives, Finance, and Legal to structure pricing, discounts, payment terms, contracts, and approvals. Reviews non-standard terms, maintains deal data in DealHub and the CRM, resolves commercial issues, guides sales teams through processes, and recommends improvements to Revenue Operations workflows.

Manage a strategic portfolio of 100+ SaaS accounts using scaled customer-success programs, automation, and health scoring. Own retention, adoption, renewals, expansion, and net dollar retention. Lead QBRs and success planning for high-impact accounts, mitigate churn risks, and refine automated playbooks for lower-touch segments. The role requires balancing data-driven portfolio management with strategic executive engagement and account-specific problem solving.

Serve as the primary technical advisor for enterprise customers, leading setup, configuration, migrations, troubleshooting, API-related support, and ongoing application operations. Partner with Customer Success, Operations, Engineering, and Product Marketing teams to resolve complex issues, communicate platform updates, translate business requirements into technical solutions, and support onboarding, renewals, and customer success.

Serve as the primary technical advisor for enterprise customers, leading platform setup, configuration, migrations, troubleshooting, API-related support, and ongoing application operations. Partner with Customer Success, Operations, Engineering, and Product Marketing teams to resolve complex issues, communicate platform updates, translate business requirements into technical solutions, and support onboarding, renewals, and customer success.

Drive mid-market pipeline through high-volume outbound prospecting (calls, email, LinkedIn). Research and prioritize accounts, qualify leads, run discovery, and book meetings for Account Executives. Maintain accurate CRM records, act on coaching, and collaborate with AEs and Marketing to convert activity into sales-accepted meetings.

The Senior Marketing Data Analyst will analyze customer behavior, optimize marketing spend, and develop actionable strategies while managing the marketing data infrastructure and producing insights for decision-making.

The Senior Marketing Data Analyst will analyze customer behavior, optimize marketing spend, and improve performance, acting as the analytical engine of the marketing team.

The Lifecycle Marketing Manager will develop and execute email marketing strategies, campaigns, and insights to enhance the B2B customer journey while collaborating across multiple teams.

Own AfterShip.com’s strategy, roadmap, and performance to strengthen the brand, improve discoverability, increase conversion, and drive pipeline and revenue. Lead web initiatives from planning through launch, coordinate marketing, creative, engineering, product marketing, and growth teams, and scale landing-page production. Use experimentation, analytics, SEO/AEO/GEO, AI-native workflows, and customer insights to optimize website experiences and organic growth.

Own AfterShip.com’s web strategy, roadmap, and performance to strengthen the brand, improve discoverability, increase conversion, and contribute to pipeline and revenue. Lead major web initiatives from strategy through launch, partner across marketing, creative, growth, product, and engineering, oversee experimentation and analytics, scale landing-page production, shape website messaging, and introduce AI-powered workflows for faster web production.

Lead and scale a global HRBP function, partnering with the VP People and executives on organizational design, workforce planning, leadership effectiveness, succession planning, and talent investment. Manage and coach North American HRBPs and provide functional leadership across China and India, build consistent frameworks, and ensure People is a strategic business partner.

Own strategic enterprise SaaS accounts, driving retention, renewals, expansion, and customer value. Lead commercial negotiations, executive business reviews, stakeholder engagement, onboarding, and cross-functional issue resolution. Build renewal strategies, defend revenue, identify growth opportunities, and mentor other customer success managers. The role requires managing complex accounts, influencing VP and C-suite stakeholders, translating technical solutions into business outcomes, and traveling up to 20% for client meetings and events.

Own technical onboarding for merchants launching on TikTok Shop via AfterShip Channels: configure integrations, sync products/orders/inventory, troubleshoot technical issues, teach merchants to use advanced features, drive go-live and adoption within ~30 days, and partner with product and GTM teams to surface product improvements and growth opportunities.

Own technical onboarding for merchants launching on TikTok Shop with AfterShip Channels. Configure integrations (products, orders, inventory), troubleshoot API and mapping issues, teach merchants to use advanced features, drive go-live within ~30 days, and partner with product and GTM teams to surface product improvements and growth opportunities.

As a Solutions Engineer, you will partner with sales and customer teams to drive product adoption and revenue growth, design solutions, and validate technical fit for mid-market and enterprise customers.

The Solutions Engineer at AfterShip delivers technical solutions for eCommerce platforms by engaging in discovery, assessing integration readiness, and collaborating with team members to enhance customer success and product adoption.

The Solutions Engineer at AfterShip drives revenue by engaging in technical sales processes, running demos, handling objections, and collaborating with various teams to tailor solutions for eCommerce clients.

The Solutions Engineer will drive revenue by improving deal quality, running demos, and addressing technical objections while collaborating cross-functionally.

Lead and build a distributed Marketing Creative team, set creative vision and brand system, direct creative across campaigns and digital experiences, and design an AI-powered production engine to scale high-quality creative output while partnering cross-functionally.

Build and scale an agency partner program for TikTok Shop: recruit, onboard, enable, and grow agencies; design tiering, incentives, certifications, and MDF; drive partner-sourced revenue through co-selling, enablement, and joint GTM; analyze partner performance and optimize program ROI.