Jobs at AfterShip

Own strategic enterprise SaaS accounts, driving retention, renewals, commercial negotiations, expansion, and customer outcomes. Build executive relationships, lead QBRs and onboarding, identify churn risks, influence product roadmaps, and collaborate cross-functionally. Mentor other CSMs while managing complex stakeholders across global time zones. Travel up to 20% for client meetings, executive sessions, and trade events.

Own sales and renewals forecasting, revenue data accuracy, pipeline and attribution analysis, quota and territory tracking, and sales technology administration. Partner with Sales, Customer Success, Finance, Legal, and Partnerships on reporting, compensation, deal desk support, vendor management, and cross-functional GTM initiatives. Drive projects to completion, resolve system and data issues, and prepare QBR and MBR materials for leadership.

Leads and grows AfterShip’s distributed Marketing Creative team, setting brand vision and directing creative across campaigns, product launches, and digital channels. Builds an AI-powered production engine using automation, cloud workflows, and design systems to scale high-quality output. Partners with marketing stakeholders, manages agencies and freelancers, establishes creative processes, and develops team members through hiring, coaching, and performance management.

Leads and scales AfterShip’s distributed Marketing Creative team, including hiring, coaching, creative direction, brand evolution, and performance management. Owns creative across campaigns, product launches, digital channels, and marketing surfaces. Builds AI-powered, cloud-based production workflows and design systems that improve speed, quality, and scalability. Partners with marketing stakeholders, manages agencies and freelancers, and establishes processes that support high-volume creative output.

Provide strategic legal guidance to Product and Engineering teams throughout the product lifecycle. Draft and negotiate technology, licensing, commercial, and privacy agreements; advise on data protection, consumer protection, intellectual property, and emerging technology risks across China, Europe, and North America. Build scalable legal processes, support product launches and M&A due diligence, and collaborate with global cross-functional stakeholders, particularly between APAC and Western teams.

Provides deal desk and sales operations coverage for B2B SaaS opportunities during an eight-month maternity leave term. Partners with Account Executives, Finance, and Legal to structure pricing, discounts, payment terms, contracts, and approvals. Reviews non-standard terms, maintains deal data in DealHub and the CRM, resolves commercial issues, guides sales teams through processes, and recommends improvements to Revenue Operations workflows.

Manage a strategic portfolio of 100+ SaaS accounts using scaled customer-success programs, automation, and health scoring. Own retention, adoption, renewals, expansion, and net dollar retention. Lead QBRs and success planning for high-impact accounts, mitigate churn risks, and refine automated playbooks for lower-touch segments. The role requires balancing data-driven portfolio management with strategic executive engagement and account-specific problem solving.

Serve as the primary technical advisor for enterprise customers, leading setup, configuration, migrations, troubleshooting, API-related support, and ongoing application operations. Partner with Customer Success, Operations, Engineering, and Product Marketing teams to resolve complex issues, communicate platform updates, translate business requirements into technical solutions, and support onboarding, renewals, and customer success.

Serve as the primary technical advisor for enterprise customers, leading platform setup, configuration, migrations, troubleshooting, API-related support, and ongoing application operations. Partner with Customer Success, Operations, Engineering, and Product Marketing teams to resolve complex issues, communicate platform updates, translate business requirements into technical solutions, and support onboarding, renewals, and customer success.

Drive mid-market pipeline through high-volume outbound prospecting (calls, email, LinkedIn). Research and prioritize accounts, qualify leads, run discovery, and book meetings for Account Executives. Maintain accurate CRM records, act on coaching, and collaborate with AEs and Marketing to convert activity into sales-accepted meetings.

The Lifecycle Marketing Manager will develop and execute email marketing strategies, campaigns, and insights to enhance the B2B customer journey while collaborating across multiple teams.

Own AfterShip.com’s strategy, roadmap, and performance to strengthen the brand, improve discoverability, increase conversion, and drive pipeline and revenue. Lead web initiatives from planning through launch, coordinate marketing, creative, engineering, product marketing, and growth teams, and scale landing-page production. Use experimentation, analytics, SEO/AEO/GEO, AI-native workflows, and customer insights to optimize website experiences and organic growth.

Own AfterShip.com’s web strategy, roadmap, and performance to strengthen the brand, improve discoverability, increase conversion, and contribute to pipeline and revenue. Lead major web initiatives from strategy through launch, partner across marketing, creative, growth, product, and engineering, oversee experimentation and analytics, scale landing-page production, shape website messaging, and introduce AI-powered workflows for faster web production.

As a Solutions Engineer, you will partner with sales and customer teams to drive product adoption and revenue growth, design solutions, and validate technical fit for mid-market and enterprise customers.

The Solutions Engineer at AfterShip delivers technical solutions for eCommerce platforms by engaging in discovery, assessing integration readiness, and collaborating with team members to enhance customer success and product adoption.

The Solutions Engineer at AfterShip drives revenue by engaging in technical sales processes, running demos, handling objections, and collaborating with various teams to tailor solutions for eCommerce clients.

The Solutions Engineer will drive revenue by improving deal quality, running demos, and addressing technical objections while collaborating cross-functionally.

Build and scale an agency partner program for TikTok Shop: recruit, onboard, enable, and grow agencies; design tiering, incentives, certifications, and MDF; drive partner-sourced revenue through co-selling, enablement, and joint GTM; analyze partner performance and optimize program ROI.

Lead and scale a 6–8 person BDR team for North America outbound. Coach on live calls, manage pipeline and KPIs, build outbound sequences, own onboarding/ramp, recruit and hire, and partner with Marketing and RevOps to convert meetings into revenue.

Full-cycle Mid Market Account Executive responsible for outbound prospecting, discovery, demos, negotiation, closing, and account expansion. Manage pipeline in HubSpot, collaborate with Solutions Architects and Product Marketing, and meet quota while self-sourcing a majority of opportunities.