Search the 9 jobs at AfterShip

As a Customer Success Manager at AfterShip, you will manage existing accounts, oversee client onboarding, conduct business reviews, resolve technical issues, and ensure customer satisfaction. You will drive client retention and growth by acting as a trusted advisor while collaborating with cross-functional teams globally.

The Technical Content Manager will oversee and manage a team of content writers, produce high-quality technical content, coordinate content production processes, ensure documentation accuracy, and create user-friendly instructional materials. Strong project management and communication skills are essential.

The Finance Operations Manager will build relationships across teams to manage sales order creation, commission calculations, and billing processes. Responsibilities include ensuring compliance with financial policies, analyzing sales data, and improving sales order processes while coordinating training for the GTM team.

As an Account Executive, you'll cultivate relationships with eCommerce retailers, develop sales strategies, achieve sales targets, conduct business needs analyses, and manage CRM systems. You'll collaborate with cross-functional teams and engage with clients through various communication methods to drive AfterShip's sales growth.

The Renewals Manager will oversee the entire renewal process, ensuring timely renewals and maximizing revenue opportunities. Responsibilities include analyzing customer risk, collaborating across teams to streamline processes, and providing updates on renewal status and forecasts. The role emphasizes relationship building and negotiation to drive customer success and retention.

The Renewals Manager will oversee the renewal process, maximizing revenue growth while minimizing customer attrition. Responsibilities include forecasting renewals, analyzing risks, mentoring teams on negotiations, and collaborating with various internal departments to streamline the renewal process.

The Finance Operations Manager will oversee sales order creation, commission calculation, and billing processes while collaborating with Sales, Customer Success, Finance, and Legal teams. The role requires ensuring compliance with financial policies, reviewing invoicing, preparing sales data reports, and managing commission calculations and related queries.

The Customer Success Enablement Manager will create and implement programs to support Customer Success Managers (CSMs) in managing and growing customer relationships. Responsibilities include developing training programs, optimizing processes, leading product enablement, and collaborating with senior leadership to address skill gaps.

As a Customer Success Enablement Manager, you will create and implement training and enablement strategies for Customer Success Managers (CSMs), optimizing their relationships with customers. The role involves collaborating with cross-functional teams, developing onboarding programs, and measuring effectiveness of initiatives to enhance CSM performance.