Head of Design and UX

Posted 18 Days Ago
Hiring Remotely in New York, NY
Remote
230K-280K Annually
Senior level
Artificial Intelligence • Machine Learning • Software • Analytics
Our mission is to verify 100% of good identities in real-time and completely eliminate identity fraud on the internet.
The Role
The Head of Design and UX will lead the creative direction of B2B Identity Verification SaaS products, manage the design team, enhance user satisfaction through innovative design solutions, and drive the UX goals aligned with business success.
Summary Generated by Built In

Predictive analytics and machine learning power Socure’s groundbreaking technology and fuel our mission to verify 100% of good identities in real time and completely eliminate identity fraud on the internet.

Socure is the world leader in digital identity verification and fraud prevention. Our recent awards include Forbes 2022 America’s Best Startup Employers, The Forbes Cloud 100, The Deloitte Technology Fast 500, and Inc. 5000’s fastest growing companies.

Listen to why some of the world’s top technology investors see the enormous, transformative potential in Socure’s mission and products:

https://www.youtube.com/watch?v=ifM9_jPQCv8

Job Summary:

We are looking for a visionary Head of Product Design to steer the creative direction of our B2B Identity Verification SaaS products.

The ideal candidate will combine exceptional design skills with a deep understanding of digital products to enhance user satisfaction and drive business success.


Job Duties:

  • Use Design to influence strategic decision making, communicate strategic concepts, and facilitate understanding

  • Foster divergent design thinking and shepherding radical ideas that can truly evolve products and organizational transformation 

  • Manage a Design team effectively along with the Design/UX backlog with clear priorities outlined for the quarter/specific sprint using tools like JIRA. Report status of the work in progress to stakeholder leadership through Monthly Business Reviews.

  • Drive and evolve the Design and UX discovery process to uncover needs and insights through UX research activities such as contextual inquiry, journey mapping, and competitive analysis to inform the design solutions.

  • Create intuitive user interface designs while insisting on highest standards and defend these designs successfully in reviews with stakeholders in product, engineering and GTM leadership across the org.

  • Write effective documents such as a one-pagers outlining UX milestones to improve CSAT or NPS scores, collaborating with cross-org partners.

  • Discern repeating patterns to recommend common UI services that can be leveraged across products.

  • Help up-level the team with Design, UX skill training, sharing best practices on scaling impact, and hosting team events to build an inclusive culture.

  • Develop and present user flows, wireframes, and prototypes to communicate concepts and align stakeholders on proposed design solutions.

  • Conduct and oversee formative Design and UX research to shape design decisions and measure the effectiveness of designed solutions.

  • Ensure that what is designed and released is of the highest quality, is well-tested and enhances the overall user experience.

  • Stay ahead of developments in the Identity, UX and Design space, and use this deep expertise as an input to help craft the north star strategy for products with a path to incremental transition from current state.
     

Minimum Job Requirements:

  • Bachelor's degree in Design, Human-Computer Interaction, Computer Science, a related field, or equivalent practical experience.

  • 10+ years of experience in product design or UX.

  • 5+ years of experience leading design projects and managing people or teams.
     

Preferred qualifications:

  • Master's degree in Design, Human-Computer Interaction, Computer Science, or a related field.

  • 7 years of experience working in a complex, cross-functional organization.

Salary Disclosure:Base Salary range: $230,000 - $280,000

This represents the expected salary range for this job requisition. Final offers may vary from the amount listed based on factors including geography, candidate experience and expertise, and other job related factors. Socure's compensation and rewards package for full time roles includes a market competitive salary, equity, comprehensive benefits, and, for applicable roles, commissions plans or an annual discretionary performance bonus.

Socure is all about encouraging people to push the boundaries of what’s possible through top-tier performance, innovation, ownership, and shared expertise.

We empower excellence by providing great perks and benefits to both our fully remote employees in North America and our hybrid teams in India.

To learn more, check out Socure’s Career Page: https://www.socure.com/company/careers

Socure is an equal opportunity employer and value diversity of all kinds at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

To learn more about how our work is changing the world, check out these articles and videos:

  • Socure is Forbes' 2022 Best Startup Employer: https://bit.ly/3fbNw8S

  • Socure Accelerates Onboarding for 50+ Crypto, Neobanks, and More: https://bit.ly/3dwN2K7

  • Socure's Impact on Financial Inclusion: https://www.youtube.com/watch?v=Y6nBc6s1wsU

  • Socure's Impact on Fraud Prevention: https://www.youtube.com/watch?v=M46UG8QyKe4

  • Archives & Press Releases: https://learn.socure.com/about/press-release

Top Skills

Ui
Ux
The Company
Chennai, Tamil Nadu
386 Employees
On-site Workplace
Year Founded: 2012

What We Do

Socure is the leading platform for digital identity trust. Its predictive analytics platform applies artificial intelligence and machine learning techniques with trusted online/offline data intelligence from email, phone, address, IP, device, velocity, and the broader internet to verify identities in real time. The company has more than 750 customers across the financial services, gaming, telecom, and e-commerce industries, including three of the top five banks, seven of the top 10 card issuers, three of the top MSBs, the top payroll provider, the top credit bureau, and over 100 of the largest and most successful FinTechs. Marquee customers include Chime, Varo Money, Public, Stash, and DraftKings.

Socure has received numerous industry awards and accolades, including being named to Forbes America’s Best Startup Employers 2021, being awarded Best New Technology Introduced over the Last 12 Months – Data and Data Services at the 2020 American Financial Technology Awards (AFTAs), being ranked number 70 in Deloitte’s Technology Fast 500™, being listed as a Gartner Cool Vendor, being recognized by Forbes as one of the Top 25 Machine Learning Startups to Watch, being named to CB Insights: The FinTech 250, and being awarded Finovate’s Award for Best Use of AI/ML, to name a few.

Why Work With Us

Socure is a critical part of the infrastructure of the digital economy and what we do is critical to ensure the safety of anyone doing any sort of business on the internet. Because of our technology digital identity theft will be eradicated and more people will be included in the digital economy than ever before.

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