The Role
Own the full customer lifecycle from first prospect interaction through onboarding, engagement, renewals, and expansion. Build customer playbooks, tooling, and team; drive time-to-value, ROI in first 30 days, run QBRs, maintain account health, prevent churn, and translate customer pain into product roadmap while partnering with leadership, product, and engineering to reach $10M ARR.
Summary Generated by Built In
About Tofu
About the Role
What You'll Do
Who You Are
Why Tofu and this Role
Benefits & Perks
How do you distinguish between real and fake in an AI world?
This question has crippled the recruiting industry overnight. Tofu is building one of the most important companies of our time and the layer to fix it.
AI has made it easier than ever to fake credentials, impersonate real people, and apply to jobs at scale using synthetic identities. More than 60% of remote applicants are fake, there were 75M detected deepfakes last year, and the number of state-sponsored groups hired by Fortune 500s grew 220%.
The hiring funnel has become the front door to the enterprise, and AI has cracked it wide open. It’s a $96 billion problem that needs to be solved.
We’re changing that.
Tofu is building a new standard for security in hiring.
And we just raised $5M from Slow Ventures and Founder Collective to step on the gas.
If you want to help build the trust layer for the internet and redefine how identity works in the AI era, we’d love to talk.
We’re hiring a Head of Customer to own our entire Customer function from
first prospect interaction -> onboarding -> customer engagement -> renewals and expansions.
You will work directly with our Founder & CEO to set the Customer strategy and foundation to get us to $10M in ARR.
And you'll be a force multiplier across the business; working closely with engineering, product, leadership, investors and external stakeholders.
- Own the full customer lifecycle -- first prospect interaction, onboarding, engagement, renewals, expansion. All of it is yours
- Run first customer interactions post sale
- Own onboarding. Get every customer to first value fast and prove ROI in the first 30 days
- Drive ongoing engagement. Run QBRs, own account health, stay ahead of churn
- Own renewals and expansion. You carry net revenue retention
- Turn customer pain into product. Sit between our highest-value accounts and engineering, and turn the sharpest problems into roadmap
- Build the Customer function from scratch -- the playbooks, the tooling, and the team you'll hire as we scale
Who You Are
- 5-10+ years of experience in customer success, account management
- You've worked at a startup
- Part of a team that's built SaaS products generating millions in revenue
- Good with numbers, analytical, somewhat technical
- You want to talk to customers all day
- Do not need to be told what to do
- Toronto-based
- Bonus: you've started a company before, built a product or side project with reasonable scale or revenue
Note: this will be intense and you need to be up to the challenge.
Why Tofu and this Role
You’ll help build the trust layer for the internet, one of the defining problems of the AI era, and build a generational company.
- Competitive salary + meaningful equity
- Comprehensive health benefits
- 3 weeks of vacation
- New laptop and gear to do your best work
- Tofu swag your friends will want to steal
The base pay range for this role is CA$150 – CA$200 per year.
Skills Required
- 5-10+ years of experience in customer success or account management
- Experience working at a startup
- Experience on teams that built SaaS products generating millions in revenue
- Strong analytical skills and comfort with numbers; somewhat technical
- Customer-facing: enjoys speaking with customers and running post-sale interactions
- Toronto-based (location requirement)
- Founded a company or built a product/side project with scale or revenue
Am I A Good Fit?
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The Company
What We Do
Tofu is a specialized fraud detection company focusing on application-stage fraud to protect organizations from security breaches and compliance risks. By leveraging machine learning trained on billions of data points, Tofu analyzes millions of applicants with high accuracy to flag suspicious activity, enabling recruiting teams to focus their time and efforts on building relationships with legitimate candidates.
