Head of Customer Success

| USA | Remote
Employer Provided Salary: 200,000-240,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
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About Us:

SamaCare helps to eliminate the administrative barriers that limit patient access to life-changing therapies. Insurance-related administrative hassles for prescription drugs result in worse outcomes for patients, delayed therapy, and over $100B of administrative waste for the US healthcare system. Medical providers are forced to manage these workflows on stone-age technology (fax, calls, and snail mail). 

SamaCare has built a software platform to help practices streamline those administrative workflows and a two-sided business model that already reaches over 25% of the prescribers of specialty drugs. As a VC-funded company, with triple-digit revenue growth in 2023, we are now building a team to help us scale so that every patient gets access to the right treatment at the right time.

Position Overview:

We are seeking an experienced and dynamic Head of Customer Success to join our team. The ideal candidate will have a proven track record of successfully managing customer success teams in early-growth- or growth-stage startups, with specific experience in the healthcare technology sector. As the Head of Customer Success, you will play a pivotal role in ensuring the satisfaction, retention, and expansion of our customer base.

Key Responsibilities:

-Lead and manage the Provider Success team, providing guidance, support, and mentorship to ensure the team's success in delivering exceptional customer experiences for our provider customers.

-Develop and implement strategies to drive customer implementations, adoption, retention, and growth, leveraging data-driven insights to continuously optimize the customer journey.

-Build strong relationships with key stakeholders, including executives, customers, and cross-functional teams, to align on customer needs and priorities.

-Serve as the primary point of contact for escalated customer issues, working closely with internal teams to resolve issues promptly and effectively.

-Collaborate with Sales, Product, and Marketing teams to ensure a seamless customer experience from onboarding through post-implementation support.

-Work closely with SamaCare data to monitor and analyze customer health metrics, identifying opportunities for proactive engagement and intervention to mitigate churn risk.

-Stay abreast of industry trends and best practices in customer success, continuously seeking opportunities to innovate and improve our approach.


-7+ years of experience in Customer Success, with a proven track record of success in managing customer success teams at early-growth- or growth-stage startups.

-Demonstrated experience in the healthcare technology sector is required.

-Strong leadership and team management skills, with the ability to inspire and motivate teams to achieve exceptional results.

-Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers and internal stakeholders at all levels.

-Analytical mindset with the ability to leverage data to drive insights and decision-making.

-Located in the San Francisco Bay Area (ideal), or within the US (required). If located in the Bay Area, the expectation is that this person is coming into the office ~2 days a week.

-Reporting directly to the CEO, this role requires a strategic thinker who can drive results in a fast-paced and dynamic environment.

Join Our Team:

If you are passionate about healthcare technology and thrive in a collaborative, innovative environment, we want to hear from you! Apply now to join our team as the Head of Provider Success and help shape the future of healthcare delivery.

More Information on SamaCare
SamaCare operates in the Healthtech industry. The company is located in San Francisco, CA. SamaCare was founded in 2018. It has 35 total employees. It offers perks and benefits such as Friends outside of work, Eat lunch together, Intracompany committees, Daily sync, Open door policy and OKR operational model. To see all 5 open jobs at SamaCare, click here.
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