About SHOPLINE:
SHOPLINE is Asia’s largest smart commerce platform. With our customers in mind, we strive to deliver scalable commerce solutions to merchants of all sizes. We’re a full-featured platform with services including online store opening, O2O solution, retail POS systems, advertising placement, business strategy consultation, marketing, and more to empower merchants to succeed in omnichannel retailing and cross-border commerce.
WHAT YOU’LL BE DOING:
- Define and build the product solution plans and growing strategy for our merchants while prioritizing retention.
- Being a trusted advisor for our merchants by understanding their business, competitive landscape and product demands.
- Build a strong Merchant Success team by recruiting, mentoring and coaching talent and creating a talent roadmap to ensure consistent engagement from your team
- Collaborate cross-functionally and gather feedback from Product, Marketing, Sales, Support and other departments to improve the merchant experience
- Help cultivate an expansive culture of Merchant Success by analyzing and leveraging key insights.
- Ensure steady and robust execution by your teams in delivering exceptional experiences for our merchants
WHO WE ARE LOOKING FOR:
- 8 years or above of experience in a customer-facing role with team leading background.
- Demonstrated track record of establishing Customer Success programs that drive strong relationships and ultimately business retention and growth
- Experience in building and growing an ecommerce business is highly preferred
- Exceptional ability to communicate and deep understanding of customers concerns and thoughts in ecommerce related sector
- Self-motivated and accountable for results.
- Proven experience in navigating complexity. Being able to work successfully in an environment of constant change and with rapidly rising expectations.
Skills Required
- 8 years or above of experience in a customer-facing role
- Team leading background
- Establishing Customer Success programs
- Experience in building and growing an ecommerce business
What We Do
SHOPLINE is Asia’s biggest provider of omnichannel retail services for online, offline-to-online and cross-border commerce. Since our founding in 2013, we have helped over 350,000 merchants reach a customer base of 680 million people. With key features including inventory and sales management tools, regional logistics, payment gateways, data analytics, storefront theme designs and local customer support, merchants have everything they need to build a successful online store. SHOPLINE joined the Silicon Valley-based 500 Startups seed accelerator in 2014, and has since become one of Facebook’s marketing partner and nine trusted Global Expansion Partners (GEP), as well as the first e-commerce platform to partner with Google in Greater China. We currently maintain a presence across Asia, with offices in Hong Kong, Taipei, Ho Chi Minh City, Shenzhen, Guangzhou, Kuala Lumpur, Singapore and Bangkok.
