About the company
Our client is a software company.
The role
Raydar is recruiting for this role on behalf of our client. Lead the post-sales function for a software business, personally managing key accounts while building and running a customer success and account team. The role centers on retention, expansion and the processes that support recurring revenue growth.
What you'll do
- Oversee the full customer journey after a deal closes, covering onboarding, adoption, renewals and growth.
- Hold direct ownership of the largest strategic accounts and build relationships with technical and executive contacts.
- Establish the post-sales team, including segmentation, coverage design and hiring the first team members.
- Set and track gross and net revenue retention goals, and build renewal and expansion forecasts.
- Create repeatable playbooks for growing accounts and use automation tools for account health and risk monitoring.
Requirements
What we're looking for
- Experience building a post-sales function at a respected, fast-moving technology company.
- Three or more years of hiring and leading customer success or account management teams that beat retention and expansion targets in mid-market and smaller accounts.
- Seven or more years of relevant experience.
Bonus points
- Prior work with engineering-led software offerings and with technically minded purchasers.
Benefits
Compensation and benefits
- Base salary: USD 230,000 to 290,000 per year
- Equity
- Annual performance bonus
- Health, dental and vision coverage
- Health savings and flexible spending accounts
- Paid parental leave
- Flexible time off
- Retirement plan
- Education and training budget
- Wellness budget
- Equity tax advisory
Location and work model
- Mountain View, CA or San Francisco, CA, United States
- Hybrid, 3 days in-office per week
- Full-time
Skills Required
- Experience building a post-sales function at a respected, fast-moving technology company
- At least three years of hiring and leading customer success or account management teams
- Track record of exceeding retention and expansion targets in mid-market and smaller accounts
- At least seven years of relevant experience
- Experience with engineering-led software offerings and technically minded purchasers
What We Do
Raydar is a talent acquisition and business consulting firm that connects world-class and emerging talent with growing organizations. It supports companies through team development, strategic hiring, and customized growth solutions, helping clients recruit roles such as engineers, product managers, executives, legal counsel, and quantitative traders. Raydar focuses on understanding each organization’s needs, culture, and long-term goals to build high-impact teams.
