Head of Customer Growth

Order.co is the System of Action for the Office of the CFO, transforming the way businesses purchase and pay into an intuitive, B2C-like shopping experience. Order.co leverages embedded AI agents and embedded financial products to reinvent the way businesses connect with their vendors. 

End users enjoy a seamless, zero-training buying experience, while finance and procurement leaders gain a single platform to orchestrate how the business “should operate”. The result is an all-in-one solution that serves as a gravitational pull for spend and data, automating and eliminating procurement and finance workflows from requisition to reconciliation along the way.

Order.co is on the cutting edge of B2B Agentic Commerce, poised to be the market leader in creating a more predictive, prescriptive, and personalized experience for users. 

Founded in 2016 and headquartered in New York City, Order.co oversees nearly half a billion in annualized spend across hundreds of customers like WeWork, SoulCycle, Lume, and [solidcore]. Order.co has raised $75M in funding from industry-leading investors like MIT, Stage 2 Capital, Rally Ventures, 645 Ventures, and more. Order.co has been proudly named a 50 to Watch by Spend Matters and a Best Place to Work by BuiltIn and Inc. Magazine.

We’re looking for a Head of Customer Growth to build and scale a new revenue motion focused on expanding value within our existing customer base. This is a player-coach role: you’ll initially operate as an individual contributor—owning key accounts and expansion deals—while designing the strategy, processes, and team that will evolve into a full-scale account management and customer growth function.

This role sits at the intersection of revenue, partnerships, and customer success, with a mandate to drive net revenue retention, expansion, and long-term customer value.

• Define and execute the strategy for upsell, cross-sell, and expansion revenue
• Identify high-impact growth opportunities across the existing customer base
• Develop segmentation, coverage models, and engagement strategies
• Partner with Sales, Product, and Marketing to align growth initiatives

• Personally manage and grow a portfolio of high-value accounts
• Run full-cycle expansion deals—from discovery through close
• Build executive relationships with key stakeholders within customer organizations
• Drive pipeline generation within the install base

• Establish playbooks for account management and customer growth
• Hire, train, and manage a team of Account Managers / Customer Growth Managers
• Implement metrics, forecasting, and operating cadence for the function
• Define compensation structures aligned to expansion and retention goals

• Act as the voice of the customer internally to inform product and roadmap decisions
• Partner with Customer Success to ensure strong adoption and retention
• Collaborate with Partnerships to unlock ecosystem-driven growth opportunities

• 7–12+ years in SaaS sales, account management, or customer growth roles
• Strong experience with the ERP or payments space - demonstrated success working across procurement, operations, and finance.
• Proven track record of driving expansion revenue and net revenue retention
• Experience owning or building account management or post-sale revenue functions
• Background in full-cycle sales (hunter + farmer hybrid) strongly preferred
• Startup or high-growth environment experience is a plus

• Builder mindset—you’re comfortable creating structure from scratch
• Strong commercial acumen with the ability to close complex deals
• Data-driven approach to segmentation, forecasting, and performance management
• Excellent executive communication and relationship-building skills
• Ability to operate both strategically and tactically

• Expansion ARR / Revenue Growth from existing customers
• Net Revenue Retention (NRR)
• Adoption and product penetration within key accounts
• Time to build and scale a high-performing team

• Opportunity to build a new revenue function from the ground up
• Direct impact on company growth and strategy
• Clear path to VP-level leadership as the function scales
• High visibility across executive leadership

• A competitive compensation package including base and variable components as well as stock options
• Robust medical, dental, vision, and wellness benefits
• Flexible time off and remote work policies
• Generous leave policies and support for new and current parents
• Employer-sponsored 401(k)
• The anticipated annual salary for this role is $250,000 OTE. Actual compensation and title will be commensurate with experience, qualifications, knowledge, and skills.