Head of CRM and Low Code Platform and Product Engineering

Job Description:

Head of CRM and Low‑Code Platform and Product Engineering

London, Staines or Manchester (Hybrid)

Permanent

We make health happen

At Bupa, our purpose is simple: helping people live longer, healthier, happier lives — and making a better world. In UK Insurance, that means creating technology that makes health cover easy, reliable and fast.

As Head of CRM and Low‑Code Platform and Product Engineering, you’ll lead the transformation of our CRM and low‑code platforms — delivering solutions that power sales, customer service, insights and digital experiences. You’ll shape strategy and delivery for platforms like Microsoft Power Platform, Dynamics 365 and Salesforce, while building in‑house engineering capability across the UK and India (60–80 FTE). This is a rare opportunity to modernise critical systems and make a real impact on how we connect with customers.

Key Responsibilities

• Define the technical vision and lead the build of CRM and low‑code platforms using modern engineering practices.
• Establish platform teams for Power Platform/Dynamics, Salesforce and Data, and implement agile product ways of working.
• Build and coach high‑performing engineering teams in the UK and India, hiring six senior Engineering Managers.
• Drive adoption of CI/CD, trunk‑based development and test automation to improve speed and quality.
• Introduce observability and reliability engineering to reduce incidents and improve service performance.
• Manage the transition from outsourced to in‑house engineering, ensuring continuity and compliance.
• Own product management for CRM and low‑code platforms — strategy, delivery and support.

What We’re Looking For

• Degree in Computer Science, IT or equivalent experience.
• Proven experience as a senior engineering leader managing managers and multiple teams (30+ FTE).
• Strong technical background as an engineer or architect, with credibility to guide complex decisions.
• Deep understanding of CRM and low‑code architectures and customisation capabilities.
• Experience delivering modern software engineering practices (CI/CD, automation, cloud).
• Familiarity with Azure Cloud and related technologies.
• Inclusive leadership style with a focus on hiring, coaching and developing diverse teams.
• Clear communicator who can explain complex ideas simply to technical and non‑technical audiences.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell
• Enhanced pension and life insurance
• Private medical insurance
• Access to our health and wellbeing services
• Discounts on Bupa products and services

Why Bupa

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

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