Head of Credit Card Portfolio Management – Risks (Openbank)
We are the 100% digital bank of the Santander Group, and we are currently undergoing a technological transformation and international expansion. In 2017 the re-launch of the Bank began and since then we have been in continuous expansion and growth, especially in our technological side. We work in a start-up format, using agile methodologies to take our clients' experience to the next level. In 2019 we launched the Bank in the Netherlands, Germany and Portugal, with others to follow.
Our culture makes us different; social and diversity clubs are part of our essence and allow us to live our culture every day.
We are a flexible and fast adapting team that currently works remotely most of the time using all kinds of communication tools, we haven´t noticed the change!
Mission and responsibilities:
We are looking for a senior profile that is currently part of a retail credit department and specializes in credit cards, both in admissions and portfolio management. In Openbank's credit risk team you will work with many areas in different tasks across functions, products, and regions to develop the portfolio, monitor portfolio performance and ensure that the business is on target for profitability and performance. Members of the Risk team are involved firsthand in new business initiatives, improvements to the current business, or adapting the business to regulatory and legal changes.
We are looking for a Risk professional who specializes in managing retail credit card portfolios and has a 360-degree view of the product. An expert in defining the admission processes and then being able to make data-driven decisions combining business needs and seeking a balance of risk-adjusted profitability, balancing knowledge of portfolio management, modelling, business with a quantitative and programming base. Someone who will lead the initiative for preventative and reactive actions towards any factors impacting credit performance and portfolio profitability.
The main tasks of this position will be the following:
- Manage the performance of the credit card portfolio.
- Define short- and long-term underwriting and enhancement policies based on portfolio and business requirements.
- Work with Risk Modeling team to design, develop and implement credit risk models both for admission, fraud prevention and for active limits management.
- Manage risk appetite based on business cases.
- Maintain key policies, procedures, and controls.
- Collaboration with key stakeholders in project development
- Efficient intake processes and portfolio performance by controlling risk assumption.
- Detect new risks that require immediate action and implement action plans.
- Identify early corrective actions on deteriorating receivables, in collaboration with the recovery management team.
What are we looking for in this position?
- +10 years of experience in retail credit management and at least 4 years managing credit card portfolios with a broad knowledge of the E2E customer cycle and balance-sheet build up to support the business card’s growth.
- A bachelor's degree in a quantitative/analytical field, such as engineering, statistics, math, economics, or management
- Knowledge on IFRS9 credit provisions
- Analytical skills on main profitability and risk KPIs, and modelling data (cost of credit, VMG, NPL, PD/LGD)
- Experience in the European credit market
- Understanding of credit scoring and behavioral scoring models, especially for credit card portfolios
- Experience with visualization tools (Quicksight, PoweBI..), and programming (SQL, Python, Apache Spark..)
- Good command of English language and willing to work in an international environment.
What do we offer?
- Immediate incorporation to a dynamic and agile company with a growth and expansion project.
- Working in start-up mode with the support of Grupo Santander.
- Competitive remuneration and attractive benefits package.
- Possibility of growth within the company and the Group.
- Collaboration in international projects and possibility of contact with different countries.
- Excellent work environment, social clubs, and frequent events (now virtual).
Would you like to grow with us? Join our team!
Openbank is an equal opportunity employer. All applicants will be considered as equal without paying attention to gender identity, sexual orientation, ethnicity, religion, age, political orientation, union membership nor disability status.
We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
If you´re not currently living in Madrid or Valencia and you are open to relocate yourself, we would still love to consider your application
Santander Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Santander and has not been reviewed or approved by Santander.
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Retirement Support — A dollar‑for‑dollar 401(k) match up to 6% of eligible pay and immediate vesting are highlighted as core strengths, supporting long‑term savings. This is reinforced by company‑paid disability and life/AD&D coverage that bolster financial security.
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Leave & Time Off Breadth — Paid time off typically ranges from 18–30 days in the U.S. with 11 paid holidays, plus dedicated volunteer and development time; the UK features a minimum of 25 days with buy/sell options. Some roles also use self‑managed PTO, offering additional flexibility depending on team norms.
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Parental & Family Support — U.S. parental benefits include 8 weeks paid for all parents and a total of 16 weeks paid for birth mothers, with flexibility for reduced hours around childbirth. Caregiver leave and dependent‑care programs add further family support.
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What We Do
Banco Santander (SAN SM, STD US, BNC LN) is a leading commercial bank, founded in 1857 and headquartered in Spain and one of the largest banks in the world by market capitalization. The group’s activities are consolidated into five global businesses: Retail & Commercial Banking, Digital Consumer Bank, Corporate & Investment Banking (CIB), Wealth Management & Insurance and Payments (PagoNxt and Cards). This operating model allows the bank to better leverage its unique combination of global scale and local leadership. Santander aims to be the best open financial services platform providing services to individuals, SMEs, corporates, financial institutions and governments. The bank’s purpose is to help people and businesses prosper in a simple, personal and fair way. Santander is building a more responsible bank and has made a number of commitments to support this objective, including raising €220 billion in green financing between 2019 and 2030. In the first quarter of 2024, Banco Santander had €1.3 trillion in total funds, 166 million customers, 8,400 branches and 211,000 employees.
