Head of Creative

What do we do?

Paddle offers SaaS companies a completely different approach to their payment infrastructure. Instead of assembling and maintaining a complex stack of payments-related apps and services, we’re a Merchant of Record for our customers. That means we take away 100% of the pain of payment fragmentation. It’s faster, safer, cheaper, and, above all, way better.

We’re backed by investors including KKR, FTV Capital, Kindred, Notion, and 83North and serve over 3000 software sellers in 245 territories globally.

The Role:

We’re looking for a Head of Creative to lead the team shaping how Paddle shows up to the world; visually, conceptually, and emotionally. You’ll be the creative engine behind our brand evolution, guiding how we tell our story across every channel and touchpoint. From campaigns to events, web, and film, you’ll balance strategic thinking with hands-on craft, building the systems and standards that make creativity scalable across the business.

You’ll partner closely with the VP of Brand & Communications, Content, and Comms leads, translating strategy into powerful, distinctive creative that moves audiences and strengthens Paddle’s position as the growth platform for software companies.

This is a role for a design-minded creative leader who loves clarity, storytelling, and detail, and thrives in the energy of a scaling tech brand.

What you'll do:

• Lead and evolve Paddle’s visual and creative direction across all channels and campaigns.

• Translate brand strategy into creative concepts that stand out in B2B SaaS and drive measurable business impact.

• Build and mentor a multidisciplinary team of designers and writers who deliver with craft, speed, and consistency.

• Establish scalable systems and templates (including AI-assisted tools) that enable the business to execute high-quality creative at pace.

• Balance hands-on creative oversight with strategic leadership, ensuring quality, clarity, and cohesion in every asset produced.

• Collaborate with senior stakeholders and external partners to bring large-scale campaigns, events, and launches to life.

• Champion creativity across the company, fostering a culture of originality, experimentation, and continuous improvement.

• Define and track creative KPIs, ensuring output drives engagement, brand recognition, and internal satisfaction.

We'd love to hear from you if you are:

• A creative leader with deep experience in brand, design, and storytelling — ideally within high-growth B2B or tech environments.

• Known for your ability to turn complex ideas into clear, compelling creative that makes people feel something.

• A strong systems thinker who can build design operations that scale quality and efficiency.

• Experienced in managing and developing creative talent across multiple disciplines (design, motion, copy).

• Skilled in balancing vision and execution — able to zoom from concept to craft.

• Curious about AI, automation, and emerging tools that make creative work smarter.

• Confident presenting creative ideas to senior stakeholders and inspiring teams to deliver their best work.

Everyone is welcome at Paddle

At Paddle, we’re committed to removing invisible barriers, both for our customers and within our own teams. We recognise and celebrate that every Paddler is unique and we welcome every individual perspective. As an inclusive employer, we don’t care if, or where, you studied, what you look like or where you’re from. We’re more interested in your craft, curiosity, passion for learning and what you’ll add to our culture. We encourage you to apply even if you don’t match every part of the job ad, especially if you’re part of an underrepresented group.
Please let us know if there’s anything we can do to better support you through the application process and in the workplace. We will do everything we can to support any accommodations needed. We’re committed to building a diverse team where everyone feels safe to be their authentic self. Let’s grow together.

Why you’ll love working at Paddle

We are a diverse, growing group of Paddlers across the globe who pride ourselves on our transparent, collaborative and respectful culture.

We live and breathe our values, which are:

Exceptional Together

Execute with impact

Better than Yesterday

We offer a full suite of benefits, including attractive salaries, stock options, retirement plans, private healthcare and well-being initiatives.

We are a ‘digital-first’ company, which means you can work remotely, from one of our stylish hubs, or even a bit of both! We offer all team members unlimited holidays and 4 months of paid family leave regardless of gender. We invest in learning and will help you with your personal development via constant exposure to new challenges, an annual learning fund, and regular internal and external training.