Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.
Job DescriptionLead and manage the Core Operations function in Namibia (comprising Account Origination, Account Maintenance, Processing , Centralised Reconciliation, Card Operations, Cash Operations and Domestic Payments) in line with regulatory requirements, market rules, directives, policies and deadlines to achieve defined targets and quality standards and minimize risk whilst maintaining a positive client experience.
Supervise the team that implements Intelligent Process Automation and Operations Effectiveness projects by applying project management methodologies and Consulting skills in order to achieve project success within approved parameters in terms of scope, cost and quality and successful delivery of the capabilities, practices and service offerings of the Intelligent Process Automation Centre of Excellence.
QualificationsBachelor of Commerce Degree in Finance and Accounting, Banking, Engineering Sciences
Experience:
- 8-10 years: Working in an Operations environment within a multi-national banking or financial services business.
Key Impact Areas:
- Strategy, Leadership and Governance: Develop, communicate and drive the execution roadmap for Core Operations in Namibia, ensuring alignment with the Country Operations strategy and business priorities.
- Core Operations Service Delivery: Lead and manage Core Operations service execution teams to consistently meet defined service levels, quality standards and regulatory requirements.
- Risk, Control and Regulatory Compliance: Partner with relevant risk and governance functions to identify, manage and mitigate operational and regulatory risks within Core Operations.
- Operations Excellence and Continuous Improvement: Provide leadership, sponsorship and direction for Operations Excellence and automation initiatives within Core Operations in Namibia.
- Stakeholder Engagement and Collaboration: Establish and maintain effective relationships with internal stakeholders across the Bank to support integrated service delivery and issue resolution.
Behavioural Competencies:
- Business Acumen
- Independent Self-starter
- Innovative thinker
- Interpersonal Skills
- Ability to Navigate Complexities
Technical Competencies:
- Automation Acumen
- Automation Literacy
- Business Intelligence
- Client Relationship Management
- Continuous Improvement
Top Skills
What We Do
As a brand with a legacy of 161 years in Africa, we have a deep understanding and belief in the boundless opportunities that this continent presents. Our vision extends beyond mere geography; it encompasses a profound recognition of the potential for growth that resonates within our people, customers, entrepreneurs, and all who share our unwavering commitment and passion for investing in Africa. With a presence in 20 countries across sub-Saharan Africa, we have cultivated a diverse community of the most skilled, innovative, and creative minds in the industry. Our purpose is to drive Africa's growth, acting as a catalyst for inclusive and sustainable economic development in the regions we serve. We strive to improve the lives of our fellow Africans by conducting business in an ethical and responsible manner. As a trusted partner, we consistently set higher standards and aspire to become better with each endeavour. We are more than just a banking institution; we are a driving force behind Africa's growth. Join us on this transformative journey. Together, we have the collective power to propel Africa into the future, making tangible progress for all who proudly call Africa home.
