Head of Core Experience Engineering

We believe communication belongs to everyone. We exist to democratize phone service. TextNow is evolving the way the world connects and that's because we're made up of people with curious minds who bring an optimistic, yet critical lens into the work we do. We're the largest provider of free phone service in the nation. And we're just getting started. 

Join us in our mission to break down barriers to communication and free the flow of conversation for people everywhere. 

TextNow is looking for a senior software engineering leader, reporting directly to the Head of Engineering, to run our Core Experience Engineering team to deliver exceptional customer experiences on iOS, Android & Web for messaging and voice services. As a seasoned engineering leader, you’ll work closely with the product team to ensure that we deliver a high-quality user experience, frequent impactful new features and enhancements to our product. This highly impactful role requires technical skill sets across iOS, Android, Web and backend technologies. Preference for candidates that have experience in voice over IP (VoIP) and or messaging (SMS, text, RCS) technologies.

What You'll Do

• Lead a team of Engineering Managers, analysts as well as front-end and back-end software developers to deliver TextNow’s Core Messaging & Voice Experience to our customers.
• Create and manage cross-platform (iOS, Android, Backend) engineering roadmaps for our core customer facing experiences. 
• Closely collaborate with Product Mangers (PMs) to create, drive and deliver innovative, compelling experiences to our customers. 
• Translate product requirements into technical designs and delivery plans. 
• Ensure on-time, quality delivery of new features and capabilities. 
• Monitor key performance indicators (KPIs) and regularly assess the app's performance to identify areas for improvement, and optimization. 
• Identify opportunities for improvement and implement best practices that enhance efficiency and effectiveness in software development. 
• Build and grow a team of exceptional software engineers, managers and technical leaders and be a strong technical mentor. 

Who You Are

• BS/BA in a technical field such as Computer Science or equivalent experience. 
• 5+ years managing teams of software engineers. 
• 10+ years of experience working in software engineering, in the mobile space (Android & iOS). 
• Deep understanding of iOS, Android, and backends that drive mobile apps.
• Well-versed in the intricacies of mobile design, development, and deployment. 
• Experience with Voice over IP (VoIP) and or messaging (SMS, text, RCS) technologies would be an asset but is not a requirement. 
• Strong product mindset. 
• Strong communication, presentation, and interpersonal skills. 
• Ability to lead and execute large, complex technical initiatives. 
• Expertise in Agile methodology and managing distributed development projects. 
• Proficiency in establishing KPIs and driving best practices in software development. 
• A self-starter with the ability to work independently with minimal oversight. 
• An Inspirational technology leader with strong coaching abilities and a focus on fostering innovation. 

More about TextNow...

· Customer Obsessed (We strive to have a deep understanding of our customers)

· Do Right By Our People (We treat each other with fairness, respect, and integrity)

· Accept the Challenge (We adopt a "Yes, We Can" mindset to achieve ambitious goals)

· Act Like an Owner (We treat this company like it's our own... because it is!)

· Give a Damn! (We are deeply commited and passionate about our work and achieving results)

· Strong work life blend 

· Flexible work arrangements (wfh, remote, or access to one of our office spaces)

· Employee Stock Options 

· Unlimited vacation 

· Competitive pay and benefits

· Parental leave

· Benefits for both physical and mental well being (wellness credit and L&D credit)

· We travel a few times a year for various team events, company wide off-sites, and more

At TextNow, our mission is built around inclusion and offering a service for EVERYONE, in an industry that traditionally only caters to the few who have the means to afford it. We believe that diversity of thought and inclusion of others promotes a greater feeling of belonging and higher levels of engagement. We know that if we work together, we can do amazing things, and that our differences are what make our product and company great. 

By submitting an application to TextNow, you agree to the collection, use, and disclosure of your personal information in accordance with the TextNow Candidate Policy