The Role
Leads controls and governance across banking operations, overseeing reconciliations, settlement accounts, operational risk controls, audit remediation, quality assurance, regulatory compliance, business continuity testing, and process automation. The role manages control effectiveness, risk reporting, issue escalation, operational resilience, and governance across KCB Kenya and regional subsidiaries while leading teams and influencing stakeholders across finance, operations, technology, risk, and compliance.
Summary Generated by Built In
KEY RESPONSIBILITIES:
- Monitor adherence to the Group’s set standards regarding reconciliation of Nostro, other assets and liabilities suspense accounts and ensure that accuracy and integrity of the accounts is maintained.
- Monitor, escalate and ensure correction of outstanding items in reconciled accounts for KCB Kenya and the Subsidiaries.
- Monitor all settlement accounts while ensuring that all the accounts are reconciled against respective statement and ledger balances. Oversee the automation and centralization of reconciliation for new products.
- Continuous review of compliance and enhance efficiency to attain excellence in operational processes and ensure regular validation of first level controls in operational processes
- Work with Internal Audit to identify the key risk parameters for consideration during audit planning, to ensure the monitoring and resolution, within agreed timeframe, of all audit exceptions and develop / manage the divisions Quality Assurance.
- Identify and mitigate events exposing the Bank to risk due to inadequate or failed processes, people, and systems. Oversight over risk reporting, DORCCO and escalation of issues to GORCCO.
- Apply test processes and tools to substantiate and measure the effectiveness of operational risk controls.
- Ensure continuous transaction verification and monitoring is carried out, establishing predictable quality assurance processes, which include automation and testing tools to aid effectiveness.
- Provide assurance to ensure controls are adequately designed, implemented and effective, manage assurance and monitoring arrangement.
- CMT coordination and carry out reviews to ensure comprehensive Operational Business Continuity Management (BCM) Testing & Business Impact Analysis (BIA)/Plans.
EXPERIENCE & EXPERTISE
- Bachelor's Degree in Finance, Accounting, Business Administration, Economics, Risk Management or a business related field. Master's Degree in a relevant field will be an added advantage.
- Thorough understanding of Banking Law, Prudential Guidelines, Central Bank regulations and operational risk management frameworks.
- Professional qualification such as CPA(K), ACCA, CIA, CISA or equivalent will be an added advantage.
- Minimum ten (10) years' experience in Banking Operations, Shared Services, Finance, Controls, Governance or Risk Management, with at least six (6) years in a senior management role.
- Proven experience in developing and implementing governance, risk management and internal control frameworks within a complex banking environment.
- Extensive experience in operational risk identification, control testing, issue remediation, loss prevention and regulatory compliance management.
- Strong track record in leading audit engagements, regulatory reviews and timely closure of audit and compliance findings.
- Experience driving process improvement, reconciliation automation, operational excellence and transformation initiatives across multi-entity banking operations.
- Demonstrated ability to lead large teams, manage performance, develop talent and influence stakeholders across Operations, Finance, Technology, Risk, Compliance and Subsidiaries.
- Strong understanding of banking operations, payment systems, customer service, business continuity management, operational resilience and emerging industry risks and trends
Skills Required
- Bachelor's degree in Finance, Accounting, Business Administration, Economics, Risk Management, or a related business field
- Thorough understanding of banking law, prudential guidelines, central bank regulations, and operational risk management frameworks
- Minimum 10 years of experience in banking operations, shared services, finance, controls, governance, or risk management
- At least 6 years of experience in a senior management role
- Experience developing and implementing governance, risk management, and internal control frameworks in a complex banking environment
- Extensive experience in operational risk identification, control testing, issue remediation, loss prevention, and regulatory compliance management
- Experience leading audit engagements, regulatory reviews, and closure of audit and compliance findings
- Experience driving process improvement, reconciliation automation, operational excellence, and transformation across multi-entity banking operations
- Ability to lead large teams, manage performance, develop talent, and influence cross-functional stakeholders
- Strong understanding of banking operations, payment systems, customer service, business continuity management, operational resilience, and emerging industry risks
- Master's degree in a relevant field
- Professional qualification such as CPA(K), ACCA, CIA, CISA, or equivalent
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The Company
What We Do
KCB Group, is the largest financial services organization in East Africa in terms of asset size. The Group's headquarters are located in Nairobi, Kenya, with subsidiaries in Kenya, Rwanda, Southern Sudan, Tanzania, Uganda and Burundi. In 2015, KCB Group opened a representative office in Ethiopia, expanding the growth of the organization. The Bank is over 124 years old having started in Mombasa in 1896. KCB Group has over 354 branches, 26,394 Agents/POS Merchants and 1,103 ATMs. The bank also offers Mobile Banking though the KCB App, Internet Banking and Diaspora Banking Services platform that can be accessed 24/7 basis. The Bank services over 26.8 million customers across the region. KCB Group is the largest financial services organization in East Africa, with an estimated asset base of approximately Ksh. 1.02 trillion as at the of end H1 2021.
