Head of Content Design

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

Our Content Design team shapes UX vision to deliver on our strategy, drives product narrative and information architecture, and crafts elegant interface copy that distills complex concepts into clear, actionable language. Content designers at Stripe are empowered to dive deeply into a problem space, pairing closely with designers and researchers as equal partners in the product development process. The team establishes a consistent tone of voice, creates style guides for effective communication, and builds tools and systems to make it easier for other Stripes to meet our content quality bar.

Content Design is part of the broader Design team at Stripe, which works across many types of initiatives—from our brand voice to events, web and mobile products, primary qualitative and quantitative research, and even printed publications. And since Stripe’s main audience is other people who build products, we take pride in meticulously crafting user-friendly experiences.

We’re looking for a Head of Content Design to shape the future of the Stripe product experience and to lead a growing team of content designers. The ideal candidate will be a collaborative leader with the right balance of vision, craft expertise, devotion to excellence, business knowledge, and ability to drive action. They will have a driving curiosity to push boundaries across disciplines and work closely with product designers, researchers, design operations, product managers, and engineers to create delightful products that help users grow their businesses. We go to extraordinary lengths to produce world-class work, and you will get a chance to both apply your hard-earned experience and stretch and build your skills in an organization where content craft is highly valued. 

• Manage, mentor, and inspire a growing team of 8 content designers and a content design manager, providing direction and pushing the quality of the work
• Drive the strategy and planning for the discipline of Content Design across the Design team and the broader company, including people, process, and tooling
• Identify opportunities for the Content Design team to offer a content strategy perspective throughout the product development process and to lead content-driven projects
• Set and uphold Stripe’s content quality bar and lead initiatives that ensure our writing is always clear, useful, accessible, and on brand
• Streamline processes and writing workflows, setting the bar for documentation, guidance, writing style, and collaboration with other content functions and localization
• Own and evolve product content governance models, including information architecture decisions
• Report to the Head of Design and sit on the Design Leadership Team

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

• Extraordinary writing and storytelling skills
• An ability to work at different altitudes as a leader and have superb attention to detail
• Experience methodically and successfully developing the skills and careers of team members
• Relentless user focus and a deep understanding of design process, leveraging research, data, and UX best practices
• Experience writing and designing for a global audience
• An ability to think big and understand complex feature sets and the highly technical nature of Stripe’s products

• 10+ years of experience in Content Design or adjacent fields
• 5+ years of people management experience—ideally including managing managers—and a track record of growing high-performing teams