The Head of Consumer Banking Data Product Management is responsible for defining and leading the strategy, roadmap, governance, and adoption of Consumer Banking data products that support customer experiences, business operations, risk management, decision-making, and AI-enabled capabilities.
This leader serves as the primary business-facing executive for Consumer Banking data products, partnering with Consumer Banking, Product, Digital, Technology, Architecture, Analytics, AI, and Enterprise Data teams to translate business priorities into scalable, trusted, and reusable data products that deliver measurable business value.
The role owns the Consumer Banking data product portfolio, product prioritization, value realization, adoption, and alignment with enterprise data strategy. The position does not own data engineering delivery, data platform operations, enterprise architecture, governance, reporting operations, or model development.
Key ResponsibilitiesDefine and Execute Data Product Strategy- Develop and maintain the Consumer Banking data product strategy and multi-year roadmap.
- Align investments to business growth, customer experience, operational efficiency, risk management, and enterprise modernization objectives.
- Identify opportunities to leverage data as a strategic asset across Consumer Banking.
- Manage a portfolio of data products across customer, deposits, lending, payments, digital banking, servicing, fraud, risk, and operations domains.
- Prioritize investments based on business value, customer impact, regulatory requirements, and strategic importance.
- Establish clear ownership, accountability, lifecycle management, and success metrics for all strategic data products.
- Act as a strategic advisor to Consumer Banking executives and business leaders.
- Translate business strategies and customer needs into data product requirements, roadmaps, and investment priorities.
- Build strong partnerships across Consumer Banking, Technology, Architecture, Analytics, AI, Risk, Operations, and Enterprise Data teams.
- Advance capabilities such as Customer 360, customer intelligence, personalization, journey analytics, and next-best-action solutions.
- Define requirements for real-time and event-driven data products supporting customer engagement, fraud detection, servicing automation, and operational intelligence.
- Ensure data products are designed to support AI, analytics, intelligent automation, and future digital capabilities.
- Define and monitor product adoption, utilization, business outcomes, financial impact, customer experience improvements, and productivity gains.
- Promote a culture focused on measurable value delivery, product thinking, and data-driven decision making.
- Communicate business outcomes and investment effectiveness to executive stakeholders.
- Partner with Enterprise Data, Architecture, Engineering, and Governance teams to drive consistency and interoperability across the data ecosystem.
- Champion reusable data assets, common business definitions, standardized KPIs, and shared data services.
- Support enterprise data modernization and data product operating model maturity.
- 12+ years of experience in Data Product Management, Data Strategy, Data & Analytics, Product Management, Digital Transformation, or related leadership roles.
- 8+ years of leadership experience driving complex enterprise initiatives and cross-functional teams.
- Significant experience within Consumer Banking, Financial Services, FinTech, or other regulated industries.
- Proven success delivering enterprise-scale data products and data-driven transformation programs.
- Demonstrated ability to influence senior executives and lead organizational change.
Strong understanding of:
- Consumer Banking products and operations
- Deposits, lending, payments, and digital banking
- Customer experience, journey management, and marketing analytics
- Data product management and domain-driven ownership models
- Cloud-based data platforms and modern data architectures
- APIs, event-driven systems, and real-time data capabilities
- AI-ready data architectures, Customer 360, metadata, and data discovery solutions
Preferred:
- Lakehouse architectures
- Real-time analytics platforms
- Generative AI and Agentic AI ecosystems
- Digital personalization platforms
- Intelligent automation technologies
- Exceptional executive presence and communication skills.
- Ability to influence without direct ownership.
- Strong stakeholder management and organizational alignment capabilities.
- Ability to translate complex data concepts into business outcomes.
- Strong commercial mindset and strategic thinking skills.
- Bachelor's degree required.
- Master's degree or MBA preferred.
- Relevant Product Management, Data, Cloud, Agile, or Architecture certifications preferred.
Success will be measured by:
- Adoption and utilization of Consumer Banking data products
- Business value generated from data product investments
- Improvements in customer experience and engagement
- Increased reuse of trusted enterprise data assets
- Reduction of duplicated data solutions
- Enablement of AI and digital transformation initiatives
- Growth in self-service and real-time data capabilities
- Strong stakeholder satisfaction and enterprise alignment
Hours & Work Schedule
- Hours per Week: 40
- Work Schedule: Monday-Friday
- Hybrid: 4 days per week on-site, 1 day remote
Pay Transparency
The salary range for this position is $170,000 - $226,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience.
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .
About UsEqual Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Equal Employment and Opportunity Employer
Job Applicant Data Privacy Policy
Background Check
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.
Skills Required
- 12+ years of experience in Data Product Management, Data Strategy, Data & Analytics, Product Management, Digital Transformation, or related leadership roles
- 8+ years of leadership experience driving complex enterprise initiatives and cross-functional teams
- Significant experience within Consumer Banking, Financial Services, FinTech, or another regulated industry
- Proven success delivering enterprise-scale data products and data-driven transformation programs
- Demonstrated ability to influence senior executives and lead organizational change
- Strong understanding of Consumer Banking products and operations, including deposits, lending, payments, and digital banking
- Strong understanding of customer experience, journey management, and marketing analytics
- Strong understanding of data product management and domain-driven ownership models
- Strong understanding of cloud-based data platforms and modern data architectures
- Strong understanding of APIs, event-driven systems, and real-time data capabilities
- Strong understanding of AI-ready data architectures, Customer 360, metadata, and data discovery solutions
- Exceptional executive presence and communication skills
- Ability to influence without direct ownership
- Strong stakeholder management and organizational alignment capabilities
- Ability to translate complex data concepts into business outcomes
- Strong commercial mindset and strategic thinking skills
- Bachelor's degree
- Master's degree or MBA
- Relevant Product Management, Data, Cloud, Agile, or Architecture certifications
- Experience with lakehouse architectures
- Experience with real-time analytics platforms
- Experience with Generative AI and Agentic AI ecosystems
- Experience with digital personalization platforms
- Experience with intelligent automation technologies
Citizens Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citizens and has not been reviewed or approved by Citizens.
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Parental & Family Support — Policies include six weeks of fully paid parental leave for all parents, up to 16 weeks for birthing parents, 10 days of emergency back‑up care, and adoption assistance of more than $25,000. Recognition for adoption support underscores a strong family‑friendly posture.
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Leave & Time Off Breadth — Time off includes 11 paid holidays and up to 27 PTO days. The breadth of leave is presented as generous versus many peers.
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Healthcare Strength — Medical, dental, and vision options pair with an HSA that includes a company contribution, plus mental‑health access via Spring Health (eight no‑cost sessions), Hinge Health, wellness programs, and discounted gyms. Eligibility at 20+ hours per week broadens access to these resources.
Citizens Insights
What We Do
As one of the oldest and largest financial services firms in the United States with a history dating back to 1828, we’re committed to providing solutions and expertise that support our customers, clients, colleagues, and communities in what’s next on their own unique journey. We invest in the humans who build the logic, ideas, and innovations that bring new technologies to life. Investments in AI, cloud computing, machine learning and automation provide our engineers the tools that enable us to remain competitive and win in today’s environment. At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do. Whether you’re considering banking with us or looking to work with us, you’ll find a customer-centric culture and a supportive, collaborative workforce at Citizens. You’re made ready and so are we. If you're ready to advance your career in technology and security, learn more about opportunity's Citizens offers here: https://jobs.citizensbank.com/digital-transformation
Why Work With Us
We empower the colleagues that power our tech. With growth & upskilling opportunities and sought-after benefits, plus a diverse culture of people and perspectives, we help our colleagues achieve career goals. Because innovation can’t happen without the minds and hearts of our people. Technology is constantly evolving, and we believe you can too.
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