Head of Compliance Programmes

Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Service Excellence team navigates complex regulatory landscapes to support our marketplace of consumers, riders, and restaurant partners.

We’re looking for a Head of Compliance Programmes to join our London team. This is a hybrid role. In this role, you’ll help us lead high-impact cross-functional programmes - from product feature rollout and transformational projects - ensuring compliance risks are mitigated across markets while protecting our riders’ experience.

You’ll be joining the Rider Compliance team. This leadership role is a Strategy & Operations role that engages regularly with Local operations, Product, Data Science, Public Policy and Legal Teams, driving efficiency, risk mitigation, and operational excellence across all our markets. This role has one direct report.

Here’s what your day-to-day might look like:

• Lead global compliance initiatives: Own and drive critical operational compliance programmes across markets, such as Right to Work processes, Facial Recognition deployment and others

• Manage senior governance and communications: Lead multiple stakeholders to guide executive decision-making, ensuring local market nuances and best practices are successfully integrated into global policies and processes.

• Drive data-led compliance strategy: Map out the business impact of compliance initiatives on marketplace dynamics

• Partner with Product and Policy: Collaborate with Product teams to design and execute go-to-market (GTM) strategies for new features, while managing high-level escalations and complex edge cases.

• Establish global audit standards: Own and execute comprehensive audits across all markets to build market-specific risk profiles and implement scalable improvements.

Essential

• Significant leadership in complex environments: Proven experience leading operations, transformation, or compliance functions within a fast-moving business.

• Strong analytical and data fluency: Experience leveraging data insights, conducting performance analysis

• Exceptional stakeholder influence: Proven ability to manage senior stakeholders, align conflicting priorities across departments, and influence executive leadership.

• Scale programme delivery: A track record of successfully delivering cross-functional or multi-market programmes from conception through to execution.

Nice to Have

• Product rollout experience: Prior experience supporting launch operations or go-to-market mechanics for technical product features.

• International regulatory exposure: Experience navigating operational compliance and legal nuances across markets

At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:

🔧 Make a visible impact every day Your work directly improves experiences for customers, partners and riders.

🌱 Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility.

🧠 Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves.

🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best.

We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here.

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.

If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!