Director of Compliance Operations

The healthcare industry still relies on faxes and phone tag to coordinate critical care for patients at home. We think patients and the clinicians who serve them deserve better than a system stuck in 1995.

Verse Medical is building the modern software infrastructure to make it happen. We're a well-funded Series C company (backed by General Catalyst, SignalFire, and Sapphire Ventures) on a mission to heal a fragmented system. Our platform connects the dots between providers, payors, and patients, ensuring people get the high-quality care they need, reliably and right where they live. We’re growing fast and looking for people who are driven by this mission to join us!

Our values are the operating system for how we work together and with our partners. They aren't just words on a wall; they are the principles we bring to every decision, every day.

• We are transparent, upfront and direct. We operate with honesty and clarity. We share information openly, the good and the bad, and believe that direct, respectful feedback is the foundation of trust and progress.

• We value speed of iteration. We are building something new, which means we learn by doing. We prioritize rapid iteration and getting solutions into the hands of users, believing that progress is more valuable than perfection.

• We give 110% effort, 30% of the time. We are passionate about our mission, and there are moments that require us to go the extra mile. We believe in focused intensity when it counts, balanced by a sustainable pace that keeps our team energized for the long run.

• We empathize with customers to a fault. When our users face a problem, we own it. Instead of asking them to change, we ask ourselves, "How can we make this better?" We believe true innovation comes from deep empathy and a relentless focus on solving the real-world challenges of healthcare.

As our Director of Compliance Operations, you’ll own the machinery that keeps us compliant with CMS and payors (e.g. ensuring our facilities, accreditations, and licenses are always current). You will design the process, run the work, and build a small team. Your focus will be delivering accurate, on time, zero defect execution.

Within your first year, you will have accomplished:

• Accreditation and facility readiness

  • Maintain accreditation requirements such as policies, logs, training, disaster plans, and environment of care.

  • Lead mock surveys and corrective actions. Keep facilities ready for audits & reaccreditations every day.

• Licensing and enrollment

  • Own state DMEPOS licenses, renewals, expansions, and relocations. Manage NPIs, PTANs, revalidations in PECOS, surety bonds, and CLIA if applicable.

  • Track expirations and filings with no lapses.

• Compliance operations

  • Manage compliance requirements for downstream entities and within partnerships.

  • Deliver training to front line teams. Implement simple audits to confirm adoption.

• Team and tooling

  • Hire and coach a small pod such as an a licensing & compliance coordinator, and a QA analyst.

  • Implement lightweight dashboards that cover audit cycle times, overturn rates, error categories and license statuses.

We believe that diverse experiences and backgrounds lead to better solutions. While we have an idea of what will help someone succeed in this role, we are open to being convinced by your unique story and skills. If you believe you can achieve the outcomes above, we encourage you to apply.

Core Skills & Experience:

• 5-10+ years in operations management, ideally in healthcare or a highly regulated space, and ideally within compliance or audit operations.

  • Note: We care much more about your ability to be an elite operational leader than your specific experience in the DME space. That said, you must be willing and interested in learning the ins and outs of our industry. We have SMEs on our team that can help you build your understanding.

• Extensive experience managing operational processes with lots of stakeholders.

• Process design skills. You have built SOPs, controls, and trackers that teams actually use.

• Zero defect mindset with exceptional writing and citation skills.

• Calm operator in a fast paced environment. Comfortable coordinating across RCM, payor relations & operations.

We believe in taking care of our team, both professionally and personally. Here’s what we offer:

• Meaningful Compensation: $160,000 - $200,000

• Comprehensive Health & Wellness: We cover 100% of your health insurance premium and provide access to high-quality dental and vision insurance plans for you and your dependents.

• Plan for the Future: We offer a 401(k) plan to help you save for your future. At this time, the company does not offer a 401(k) match.

• Career Growth: You'll have opportunities for rapid career advancement in a company that's at a major inflection point. We want you to grow with us.

Work Environment & Location:

• This role is based in our New York City office in Chelsea. We have a hybrid model, with a requirement of 4 days per week in the office to foster collaboration and innovation.

At Verse Medical, our mission is to deliver equitable, hospital-quality care to everyone, regardless of their background or where they live. We can only achieve this if our own team reflects the diversity of the patients we serve. We are committed to building a workplace where everyone feels a sense of belonging, where their contributions are valued, and where they can do their best work. We embrace diversity of all kinds: race, gender, age, religion, identity, experience. We are actively working to build a more inclusive and equitable world, starting from within our own walls. We are an equal opportunity employer.

We are also committed to providing a positive and accessible interview experience. If you require any accommodations to participate in our process, please contact us at [email protected].