Head of Community

Laurel is on a mission to return time. As the leading AI Time platform for professional services firms, we’re transforming how organizations capture, analyze, and optimize their most valuable resource: time. Our proprietary machine learning technology automates work time capture and connects time data to business outcomes, enabling firms to increase profitability, improve client delivery, and make data-driven strategic decisions. We serve many of the world's largest accounting and law firms, including EY, Aprio, Crowell & Moring, and Frost Brown Todd, and process over 1 billion work activities annually that have never been collected and aggregated before Laurel’s AI Time platform.

Our team comprises top talent in AI, product development, and engineering—innovative, humble, and forward-thinking professionals committed to redefining productivity in the knowledge economy. We're building solutions that empower workers to deliver twice the value in half the time, giving people more time to be creative and impactful. If you're passionate about transforming how people work and building a lasting company that explores the essence of time itself, we'd love to meet you.

We're looking for an community lead to own our events strategy, launch our Customer Advisory Board, and build the foundation for community engagement. This is a strategic yet hands-on role where you'll design high-impact experiences that accelerate enterprise pipeline while respecting every attendee's time as sacred.

You'll report directly to our Head of Marketing and partner closely with Sales, Product, and CX to create experiences that position Laurel as the category leader in time intelligence for professional services.

• Own global events strategy across Laurel-hosted experiences (executive dinners, roadshows, user conferences) as well as 3rd-party trade shows/conferences

• Manage outsourced logistics team handling venue sourcing, vendor coordination, registration, on-site execution—you set the vision and standards, they execute

• Design branded experiences that are efficient, valuable, memorable, and deliver ROI

• Track event performance, working with RevOps to optimize events for pipeline contribution, deal acceleration, cost per attendee, and influenced ARR for each event

• Build from zero Laurel's inaugural CAB in partnership with Product and CX teams

• Recruit executive champions from top-tier law, accounting, and consulting firms (Managing Partners, CIOs, CFOs) who can influence product roadmap and serve as reference accounts

• Design engagement model: quarterly meetings, exclusive insights, product previews, strategic feedback loops

• Connect insights to outcomes: translate CAB feedback into product influence, customer case studies, sales enablement content, and thought leadership

• Establish metrics: member engagement, product feedback quality, reference revenue influence, expansion impact

• Support integrated campaigns including executive gifting, targeted outreach sequences, themed dinners, and content amplification

• Collaborate on thought leadership: work with team on campaigns tied to Laurel's proprietary work research, time intelligence insights, and AI/professional services trends

• Create content from experiences: turn executive dinners into case studies, CAB insights into white papers, event moments into social/video content

• Work with Demand Gen to design ABM plays: high-touch experiences for top accounts that combine gifting, personalized outreach, and exclusive events

• Lay groundwork for two communities:

  • Buyer-side: Managing Partners, CIOs, CFOs, Operations leaders at professional services firms

  • User-side: Timekeepers (associates, partners, staff) who use Laurel daily

• Define engagement models: what does community look like for each audience? (Slack channels, LinkedIn groups, virtual meetups, peer forums, etc.)

• Pilot initial programs: user office hours, buyer peer roundtables, champion networks

• Build for scale: create frameworks and processes that can grow from pilot to mature community programs over 12-18 months

• Extensive B2B SaaS marketing experience with deep expertise in events, customer marketing, or community building

• Enterprise GTM expertise: you understand complex sales cycles, multi-threading stakeholders, and how experiences accelerate deals

• Proven track record generating significant influenced pipeline through events and executive engagement programs

• Budget management: you've managed substantial event budgets with rigorous ROI tracking

• Startup execution mindset: comfortable being strategic AND hands-on; you'll set vision but also jump in to write run-of-shows, coordinate vendors, and problem-solve on-site

• Professional services fluency: you understand (or can quickly learn) how lawyers, accountants, and consultants think about time, billing, and productivity

• Data-driven: obsessed with attribution, performance metrics, and proving marketing's impact on revenue

• Cultural alignment: you genuinely care about Laurel's mission to return time to the world; you treat attendees' time as sacred

• To date, we've secured significant funding from renowned venture capitalists (Google Ventures, IVP, Anthos, Upfront Ventures), as well as notable individuals like Marc Benioff, Gokul Rajaram, Kevin Weil, and Alexis Ohanian

• A smart, fun, collaborative, and inclusive team

• Great employee benefits, including equity and 401K

• Bi-annual, in-person company off-sites, in unique locations, to grow and share time with the team

• An opportunity to perform at your best while growing, making a meaningful impact on the company's trajectory, and embodying our core values: understanding your "why," dancing in the rain, being your whole self, and sanctifying time

We encourage diverse perspectives and rigorous thinkers who aren't afraid to challenge the status quo. Laurel is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are not able to support visa sponsorship or relocation assistance. 

If you think you'd be a good fit for this role, we encourage you to apply, even if you don’t perfectly match all the bullet points in the job description. At Laurel, we strive to create an inclusive culture that encourages people from all walks of life to bring their unique, diverse perspectives to work. Every day, we aim to build an environment that empowers us all to do the best work of our careers, and we can't wait to show you what we have to offer!