Jobs at Laurel

Own AI features from problem definition through general availability, improving reliability and output quality for classification, narratives, work codes, retrieval, and vision extraction. Build evaluation systems, golden datasets, monitoring, semantic retrieval, embeddings, prompt optimization, and customer-specific generation. Collaborate with product, design, engineering, customers, and the AI Platform team to define success measures and deliver production ML/LLM features.

Designs, builds, and deploys AI-powered productivity systems for engineering teams. Responsibilities include developing CI/CD pipelines, integrating platforms and enterprise systems, evaluating emerging AI and infrastructure tools, improving developer workflows, collecting telemetry and feedback, driving adoption, and partnering with engineering leadership. The role requires strong platform, infrastructure, DevOps, cloud, Linux, and systems engineering expertise, plus hands-on experience with Kubernetes, AWS, Terraform, Go, TypeScript, and on-call operations.

Design, build, and maintain reliable backend systems; optimize performance, scalability, and security; implement testing and CI/CD; collaborate with product, design, engineering, and customer success; mentor engineers; contribute to technical direction and customer-focused requirements; and participate in on-call rotations.

Design, build, deploy, and maintain AI-powered production systems directly with customers. The role spans backend services, integrations, orchestration, data pipelines, cloud infrastructure, testing, monitoring, and troubleshooting. Engineers translate ambiguous operational needs into scalable technical solutions, own deployments end to end, collaborate with Product and Core Engineering, and convert customer learnings into reusable platform capabilities. The position requires strong software engineering, applied AI, systems, infrastructure, communication, and customer-facing skills.

Supports client integrations, DevOps monitoring, ERP and practice management system transitions, and technical escalations. Builds and customizes Boomi processes, validates data flows, monitors integration health, investigates alerts, performs root-cause analysis, and resolves synchronization issues across APIs, databases, ERP, PMS, and SaaS environments. Communicates with client technical teams during incidents and migrations, coordinates fixes, documents recurring issues, and improves integration performance and reliability.

Own Laurel’s technical marketing infrastructure, including website performance, SEO, analytics, HubSpot automation, paid LinkedIn and Google campaigns, attribution, reporting, and AI-powered advertising workflows. Build and optimize marketing automation, AI agents, tracking systems, dashboards, and data processes that connect channel performance to pipeline and revenue. Partner with AI Engineering to develop and improve automated marketing solutions.

As a Business Development Representative at Laurel, you will engage in multi-channel outreach, build relationships with prospects, and support account executives in developing sales strategies while exceeding targets for qualified meetings and pipeline generation.

Lead and scale a sales enablement function: own onboarding, build pitch/content libraries, design certification, coach sellers, run enablement cadence, translate product and competitive updates, and partner with Product Marketing, RevOps, and Sales leadership to align enablement to pipeline and win/loss signals.

Lead full-cycle GTM recruiting (AEs, CSMs, SDRs, Solutions Engineers, sales leadership). Build outbound sourcing, partner with hiring managers, run structured assessments and calibrations, close competitive candidates, manage 10–15 active reqs and deliver ~6–10 hires per quarter across multiple geographies.

Build and maintain sales enablement assets and technical product collateral; translate product capabilities into value-based messaging; support competitive intelligence; partner with sales to close field gaps; own demo scripts, objection-handling, launch enablement, and a maintained enablement content repository.

Support and maintain integrations between Laurel and client ERPs/PMS (notably SAP S/4HANA). Build and test Boomi processes, monitor integration health, respond to alerts, troubleshoot data flows, perform root cause analysis, and serve as Level 2 escalation. Coordinate migrations, communicate with client technical contacts, document processes, and collaborate with Principal Engineers and product teams to resolve complex issues and improve reliability.

Lead enterprise sales for Laurel's AI Time platform into professional services, managing full sales cycle from opportunity creation to contract negotiation, demonstrating ROI to C-suite, conducting demos/RFP responses, collaborating with engineering and account management, maintaining pipeline and forecasts, and meeting/exceeding quotas.

Lead end-to-end onboarding and implementation for enterprise customers: coordinate Laurel tenant and Boomi deployments, guide technical integrations (Microsoft 365, SSO, email, calendar, phone, video), run kickoff and office hours, triage issues, maintain project plans in Asana/Planner, translate technical concepts for stakeholders, and hand off to CSMs while applying agentic AI and automation to scale execution.

Own end-to-end onboarding and implementation for enterprise customers: coordinate deployments (tenant and Boomi Atom), guide integrations (Microsoft 365, SSO, email, calendar, phone, video), run kickoff and office hours, triage issues, maintain project plans and milestones, hand off to CSMs, and translate technical concepts for stakeholders while using agentic AI to scale effectiveness.

Lead and build the accounting function: own accounting operations and close processes, design scalable policies and controls, manage audits and external accounting partners, drive process automation and AI efficiencies, hire and develop the accounting team, and partner with the CFO on fundraising, scaling, and long-term public company readiness.