Head of Commercial - Pet

Role:                                    Head of Commercial - Pet

Location:                           Leeds, LS15 OR Bardon, LE67 We operate a hybrid schedule, 3 days a week on site

Salary:                               £70,000 - £85,000 per annum DOE, plus up to a 10% annual discretionary bonus and our extensive benefits

Contract type:                  Permanent

Employment type:             Full time

Working hours:                  37.5 hours per week, Monday – Friday - We work on a core hours principle. Our core hours are 09:30 - 16:00; you can work around these to suit you!

Do you want to work for the nation’s largest online pharmacy ensuring excellence for all our patients? We’re a market leader in the pharmacy world, with 25 years’ experience, helping over 1.4 million patients in England manage their NHS prescriptions from request through to delivery.  We are Great Place to Work certified as we consider colleague experience a top priority every day.  Our people are fundamental to our success and ensuring we achieve our vision to be a world leading, patient-centric digital healthcare provider.  We are committed to continuing to develop a positive, open and honest working environment for all.

The Head of Commercial will be responsible for defining and executing the commercial and trading strategy for The PharmPet Co’s product categories. This role will focus on delivering sales growth, margin performance, category development, and brand leadership in the online pet healthcare space. You will lead product selection and merchandising, manage supplier relationships, identify emerging trends, and work cross-functionally with marketing, digital, supply chain, and customer experience teams to create an exceptional pet owner journey.

What’s in it for you?

Occupational sick pay                      

Enhanced maternity and paternity pay                        

Contributory pension 

Discounted insurance (Aviva)          

Employee discount site                                                  

Discounted gyms (via our blue light card and benefits schemes)

Employee assistance programme  

In-house mental health support                                   

Health and wellbeing initiatives      

Social events throughout the year                                

Cycle to work scheme 

Green car scheme*(subject to minimum earnings)                   

Registration fees paid (GPhC, NMC, CIPD etc)             

Long service bonus 

Refer a friend bonus                        

Blue light card                                                                 

Hybrid working

Commitment to CPD/training         

25 days annual leave increasing with service

Annual leave buy and sell scheme

Discounts & Exclusive offers at The Springs, Leeds

25% Discount & health & beauty purchases 

25% Discount on Pharmacy2U Private Online Doctor Services

What you’ll be doing?

·        Develop and own the trading strategy across prescription and non-prescription pet healthcare categories, with a key focus on expanding pet prescriptions to take market share from competitors.

·        Deliver revenue and margin targets, with a focus on scaling The PharmPet Co into a leading pet healthcare brand in the UK.

·        Build a compelling, well-researched product range tailored to the needs of UK pet owners.

·        Drive the growth of pet prescriptions as a core category, ensuring regulatory compliance, availability, and customer education.

·        Use data and customer insights to drive category expansion and refine merchandising strategies.

·        Negotiate trading terms to maximise margin and availability, and manage supplier performance

·        Work closely with digital and ecommerce teams to optimise online merchandising, promotions, pricing, and customer journeys

·        Collaborate with supply chain and operations to forecast demand, manage stock levels, and maintain availability

·        Drive improvements in stock turn, wastage reduction, and working capital performance

·        Partner with marketing to develop category-focused campaigns, promotional strategies, and educational content

·        Align promotional calendars and product launches with key seasonal moments and pet health cycles

·        Provide strategic direction to a growing team, with scope to build out a dedicated trading function

·        Produce regular performance reporting, identifying risks and opportunities for continued growth

Who are we looking for?

·        Bachelor's degree in Business, Marketing, or a related field (MBA preferred)

·        Proven experience in FMCG trading or category management, with extensive experience in a leadership role

·        Strong knowledge of the Pet Health / Pharmacy / FMCG industry, market trends, and supplier relationships

·        Proficiency in using trading and inventory management software/tools

·        Analytical mindset with the ability to use data to drive decisions

·        Excellent negotiation, communication, and interpersonal skills

·        Ability to work in a fast-paced, dynamic environment and adapt to changing circumstances

·        Proven ability to work both as part of a bigger team and individually

·        Ability to prioritise and organise tasks and workload

What happens next?

Please click apply and if we think you are a good match, we will be in touch to arrange an interview.

Applicants must prove they have the right to live in the UK.

All successful applicants will be required to undergo a DBS check.

Unsolicited agency applications will be treated as a gift.

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