Head of Commercial Operations - Accommodation

We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.   

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them. 

What does Access offer you?  

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.  

On top of a competitive salary, our standard 25 days holiday (which goes up the longer you’re with us), and a matched pension scheme, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have one charity day allocated to support a cause that matters to you.

The Head of Commercial Operations Accommodation reports to the Chief of Staff within the Operational Excellence team, and serves as a critical bridge between strategy and execution across the hospitality division.

This role drives transformation initiatives that deliver operational excellence while leading commercial growth programs specifically for the Accommodation software company within Access Hospitality. The position requires a strategic operator who can translate divisional objectives into actionable OKRs, manage complex transformation projects, and synthesize data into insights that drive decision-making.

The role works closely with the Accommodation General Manager to establish and maintain operational cadence, ownership structures, and accountability frameworks. They will manage growth initiatives, serve as a key support mechanism for the Accommodation cross-functional leadership team, and deputize for both the  Accommodation General Manager and Chief of Staff when required.

This position demands someone who thrives in dynamic environments, can manage ambiguity, and is energized by transforming products to meet evolving industry needs.
 

Key Accountabilities & Responsibilities

• Drive adoption, definition, and tracking of OKRs across the Accommodation software company, ensuring alignment with divisional objectives
• Project manage commercial growth initiatives and transformational projects, contributing to divisional-level projects based on capacity
• Own production and delivery of weekly and monthly key reports (OKRs, WBRs, MBRs) ensuring stakeholder engagement and timely, accurate submission
• Synthesize complex data sets into actionable insights and commentary for the Accommodation Leadership Team
• Highlight operational risks, drive mitigation strategies to protect OKRs and investment outcomes
• Lead AI transformation programs and automation initiatives to drive efficiency and value creation
• Deputise for Software Company General Manager and/or Chief of Staff during absences

Key Performance Indicators

• On-time delivery rate of weekly and monthly key reports to standard HOS format
• Delivery of commercial and financial software company and divisional targets
• Completion rate and benefit realization of transformation projects
• OKR adoption and quality scores across the Accommodation software company
• AI/automation program delivery milestones and quantified impact

Skills, Knowledge, Experience and Qualifications

• Proven experience in commercial operations or strategy execution roles within hospitality or similarly complex industries
• Strong commercial acumen with deep understanding of financial commercials and investment case development
• Demonstrated project management expertise delivering complex, cross-functional transformation initiatives
• Experience establishing and driving OKR frameworks and operational cadence structures
• Excellent data synthesis skills with ability to translate complex information into actionable insights
• Advanced presentation and reporting skills with ability to create high-quality deliverables to tight deadlines
• Experience managing AI programs and delivering change through automation
• Curious, flexible, and innovative approach with comfort operating in ambiguous, fast-paced environments

The role will ideally be based in our London Bishopsgate office or the ideal candidate will be able to be on site to the office at least 1-2 times per week.

What are we all about?  

The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used.

With over 9,300 talented individuals driving innovation and customer excellence, we’re shaping the future of work. And we want you to be part of it. At Access, people are at the heart of everything we do. We’re committed to creating an inclusive, high-performing culture where everyone feels valued, respected, and empowered to thrive. If you’re excited about this role - even if your experience doesn’t tick every box - you might be exactly who we’re looking for.

We believe in equality for all and the transformative power of diversity. So why not join our vibrant team, where you can love what you do, love how you live, and most importantly, be authentically you?

Let’s make a difference together.

Love Work. Love Life. Be You.