Head, Commercial for Dmart/Pandamart

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

This role is only open to local Malaysians/ Malaysian PRs

The Role

As the Head of Commercial for pandamart Malaysia, you will be the driving force behind our retail strategy. 

You will own the commercial strategy & execution, ensuring that pandamart stores offer the right assortment at the right price, while building sustainable, profitable growth. 

You will lead and mentor a high-performing team across Category Management and Private Label, and will engage cross-functionally with various teams from Operations, Marketing, and Supply Chain to cement pandamart as the leading q-commerce destination in Malaysia.

Key Responsibilities

1. Strategic P&L Management

• Drive the pandamart commercial P&L, balancing top-line growth with margin optimization.

• Own the commercial levers of inventory health, specifically driving strategies to minimize waste, shrinkage, and expiries.

• Collaborate with Marketing on customer acquisition/retention and Operations on efficiency to drive overall business growth.

2. Category Management & Assortment Strategy

• Define the "winning" assortment: lead decisions on SKU onboarding, delisting, and category expansion.

• Optimize category performance through data-driven reviews, ensuring assortment depth matches customer demand and market trends.

• Drive Private Label range development & expansion.

3. Supplier Partnerships & Monetization

• Lead high-level negotiations, Joint Business Planning (JBP), and commercial terms with local and global suppliers.

• Grow "Retail Media" revenue together with the Retail Media & Partnership team and secure supplier support for campaigns.

4. Pricing, Competitiveness & Campaigns

• Design and execute the SKU pricing strategy to balance margin protection with strong price perception.

• Craft and oversee high-impact commercial campaigns that drive basket size and frequency.

5. Cross-Functional Operations

• Align assortment strategy with warehouse capacity and supply chain constraints to ensure high availability and operational flow.

6. Team Leadership & Coaching

• Build and lead a strong commercial team, fostering a culture of high performance, accountability, and continuous learning.

• Provide active coaching and mentorship

• Drive and monitor team OKRs and KPIs

• 10–15 years of experience in Category Management or Commercial roles.

• Proven track record at large-scale grocery retailers, major FMCG companies, or E-Commerce/Quick-commerce companies.

• Category expertise in Fresh or Groceries, with experience managing multiple departments.

• Data-Driven Mindset: Strong analytical skills with the ability to translate complex data sets into actionable commercial strategies and category insights.

• Extensive experience of long-term partnerships and Joint Business Plans (JBP) with global FMCG brands.

• People Leadership: Significant experience managing large teams and a proven ability to coach and develop talent.

• Market Knowledge: Strong understanding of Malaysian consumer behavior is a plus.

• Cultural Agility: Ability to operate effectively in a global, cross-cultural organization; comfortable with fast-paced digital environments.

• A hybrid work model offering work-from-home days.
• Attractive benefits which include foodpanda vouchers, corporate perks, annual PandaFlex which can be spent on physical wellness, travel & relaxation etc.
• A competitive salary package including equity/RSUs. 
• A great working atmosphere with regular company and team events.
• A vibrant and international team committed to diversity and inclusion.
• Responsibility from day one in a fast growing and global company.