The Role
Lead cloud, platform, and security strategy to ensure availability, resilience, and security of retail and enterprise systems. Own cloud (Azure-first) strategy, platform engineering, network/store connectivity, incident management, vendor partnerships, IT operations, and adoption of AI/automation to optimize performance, cost, and employee experience.
Summary Generated by Built In
Role Overview
The Head of Cloud, Platforms & Security is accountable for the reliability, scalability, and security of rag & bone’s technology foundation. This leader ensures that all business-critical systems operate with maximum uptime, resilience, and performance, enabling seamless retail, e-commerce, and enterprise operations.
This role sits at the intersection of infrastructure, security, and modern platform engineering, driving a shift from traditional IT operations to a highly automated, AI-enabled, and resilient digital backbone.
The ideal candidate combines operational rigor with forward-thinking innovation, leveraging automation and AI to scale capabilities without proportional cost increases, while delivering an exceptional employee experience.
Key Responsibilities
Platform Reliability & Resilience
Required
This role is critical to enabling rag & bone’s transformation into a data- and AI-led organization. By building a resilient, secure, and intelligent platform foundation, the Senior Director will directly power innovation across commerce, supply chain, and customer experience.
Benefits
Salary: The target salary for this role is $220,000 based on candidates’ experience and expectations.
rag & bone is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The Head of Cloud, Platforms & Security is accountable for the reliability, scalability, and security of rag & bone’s technology foundation. This leader ensures that all business-critical systems operate with maximum uptime, resilience, and performance, enabling seamless retail, e-commerce, and enterprise operations.
This role sits at the intersection of infrastructure, security, and modern platform engineering, driving a shift from traditional IT operations to a highly automated, AI-enabled, and resilient digital backbone.
The ideal candidate combines operational rigor with forward-thinking innovation, leveraging automation and AI to scale capabilities without proportional cost increases, while delivering an exceptional employee experience.
Key Responsibilities
Platform Reliability & Resilience
- Own end-to-end availability and performance of all business-critical systems (POS, eCommerce, ERP, integrations, networks).
- Define and enforce SLOs/SLAs for uptime, latency, and incident response.
- Lead the design and implementation of resilient architectures (failover, redundancy, disaster recovery).
- Establish proactive monitoring, observability, and incident management practices.
- Own and evolve the cloud strategy (Azure-first), ensuring scalability, cost optimization, and security.
- Drive adoption of platform engineering principles (self-service infrastructure, standardized environments).
- Modernize infrastructure toward API-driven, composable architecture aligned with the Data Hub vision.
- Continuously optimize cloud spend vs performance.
- Ensure reliable, secure, and high-performance connectivity across all retail stores, offices, and distribution environments.
- Own vendor relationships for ISP, SD-WAN, and network services.
- Minimize downtime through redundant connectivity and intelligent failover strategies.
- Deliver consistent in-store experience supporting POS, clienteling, and omnichannel services.
- Lead enterprise-wide cybersecurity strategy, including identity, endpoint, network, and cloud security.
- Ensure compliance with audit requirements, and data protection standards.
- Drive continuous improvement in threat detection, response, and employee security awareness.
- Partner with leadership to manage risk posture and incident readiness.
- Oversee IT operations including service desk, infrastructure support, and managed services.
- Manage strategic vendors and partners to ensure performance, accountability, and cost efficiency.
- Establish clear KPIs and SLAs across all external providers.
- Drive a culture of operational excellence and continuous improvement.
- Own the end-user technology experience across corporate and retail.
- Drive improvements in:
- CSAT (Customer Satisfaction)
- Ticket resolution times and SLA compliance
- Deliver modern, frictionless tools and support aligned with a digital-first workplace.
- Elevate IT from a support function to a product-oriented service organization.
- Lead the adoption of AI and automation across IT operations (AIOps, self-healing systems, intelligent support).
- Reduce manual effort through:
- Automated provisioning and deployments
- Intelligent incident management
- AI-powered service desk capabilities
- Build a scalable operating model that supports growth without linear cost increases.
- Stay at the forefront of emerging technologies to continuously evolve the platform.
- System Availability / Uptime (%)
- Mean Time to Detect (MTTD) & Resolve (MTTR)
- Store connectivity uptime
- CSAT (Employee Experience)
- Ticket SLA compliance
- Cloud cost efficiency (cost vs usage)
- Security posture & audit outcomes
- Automation rate / reduction in manual operations
Required
- 10–15+ years in IT infrastructure, cloud, and security leadership roles
- Proven experience managing enterprise-scale cloud environments (Azure preferred)
- Strong background in networking and distributed retail environments
- Deep expertise in IT operations, incident management, and reliability engineering
- Experience managing third-party vendors and managed services at scale
- Experience in retail, fashion, or omnichannel environments
- Exposure to modern composable architectures and Data Hub concepts
- Familiarity with AI-driven IT operations (AIOps) and automation platforms
- Strong understanding of identity (Entra ID), endpoint management, and Zero Trust security
- Operates with a product mindset, not just service delivery
- Balances operational discipline with innovation
- Data-driven decision maker with strong execution rigor
- Communicates effectively with executive leadership and business stakeholders
- Builds high-performing teams aligned with future-ready capabilities
This role is critical to enabling rag & bone’s transformation into a data- and AI-led organization. By building a resilient, secure, and intelligent platform foundation, the Senior Director will directly power innovation across commerce, supply chain, and customer experience.
Benefits
- Paid Time Off
- Clothing Allowance
- Generous Employee Discount
- Paid Parental Leave
- Membership to Calm and access to other wellness benefits
- Medical, dental, vision and ancillary benefits
- 401k
Salary: The target salary for this role is $220,000 based on candidates’ experience and expectations.
rag & bone is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Skills Required
- 10-15+ years in IT infrastructure, cloud, and security leadership roles
- Proven experience managing enterprise-scale cloud environments
- Strong background in networking and distributed retail environments
- Deep expertise in IT operations, incident management, and reliability engineering
- Experience managing third-party vendors and managed services at scale
- Experience in retail, fashion, or omnichannel environments
- Exposure to modern composable architectures and Data Hub concepts
- Familiarity with AI-driven IT operations (AIOps) and automation platforms
- Understanding of identity (Entra ID), endpoint management, and Zero Trust security
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The Company
What We Do
Interested in joining one of the most dynamic fashion brands in the world? To view and apply to all headquarter and retail jobs at rag & bone, please visit our website and careers page: http://www.rag-bone.com/careers From its origins in New York in 2002, rag & bone instantaneously distinguished itself by combining British heritage with directional, modern design. Today, the brand has become synonymous with innately wearable clothing that innovatively melds classic tailoring with an edgy yet understated New York aesthetic. Inspired by a desire to create beautifully constructed clothes, rag & bone prides itself in the time-honored techniques of supremely skilled, local manufacturers at some of the oldest factories in the country. The importance of quality, expert craftsmanship and attention to detail resonated deeply, informing the brand’s core philosophy. With a downtown sensibility, signature clean silhouettes and an inherent integrity, rag & bone continuously redefines urban style. In 2007, rag & bone won the Swarovski Award for emerging talent in Menswear and in 2010, the brand was bestowed the industry’s most prestigious honor when named Menswear Designer of the Year by the Council of Fashion Designers of America (CFDA). rag & bone offers a full range of men’s and women’s ready to wear, /JEAN, Standard Issue, footwear and accessories collections. rag & bone operates 35 stores worldwide, ten of which are in New York City. Stores are also located in Washington, D.C.; Boston, Massachusetts; Dallas, Texas; Los Angeles, California; Greenwich, Connecticut; Aspen, Colorado; and Bal Harbour, Florida. International stores are located in London, UK; Tokyo, Japan; Bangkok, Thailand; Taipei, Taiwan and Hong Kong. rag & bone is also available in boutiques and department stores in over 53 countries worldwide.
