Head of Client Success, Europe

About Us

OpenFX is on a mission to become the global backbone for cross-border FX transactions. We are building the infrastructure to power the next generation of cross-border payment systems for institutions. The team's execution has been exceptional, and we're scaling remarkably. We’re backed by Accel, NFX, Accomplice, and other top-tier investors.

We seek an experienced Head of Client Success, Europe to ensure the satisfaction and retention of our institutional clients. As a key member of our customer-facing team, you'll manage the overall customer experience, understand their needs, and work cross-functionally to deliver tailored solutions that drive their success.

Responsibilities & Expectations

Client Growth & Optimization 

• Analyze client trading data to identify opportunities for volume growth and cost savings.
• Create regular reviews showcasing platform value and optimization opportunities.
• Develop and execute account growth strategies based on quantitative analysis that grow transaction volume by helping customers optimize their FX flows and ensuring they manage a larger share of their trading activity through our platform.

Operational Excellence

• Manage smooth client ramping processes, including technical integration and training.
• Coordinate with internal teams to resolve any trading or settlement issues promptly.
• Provide regular reporting on client health metrics and growth opportunities.
• Collect and organize client feedback for product and service improvement.

Trading Relationship Management

• Serve as the primary point of contact for institutional clients' day-to-day FX trading needs
• Monitor client trading patterns, volumes, and pricing to ensure optimal execution.
• Work with trading teams to understand their workflows and identify efficiency opportunities.

Must-Have Qualifications

• 6+ years of experience in client-facing roles with financial services institutions
• 8+ years of professional experience across business operations roles like start-up Bizops team,  consulting, or investment banking.
• Strong understanding of FX markets, trading operations, and treasury workflows
• Experience in analyzing trading data and creating actionable insights
• Proven track record of growing institutional relationships
• Excellence in client communication and relationship management

Nice-to-Have Qualifications

• Experience with FX trading platforms or financial technology products
• Understanding of API integrations and trading system workflows
• Background in treasury operations or institutional trading
• Familiarity with regulatory requirements for FX trading
• Interest in blockchain technology and DeFi innovations

What Sets Great Candidates Apart

• Ability to analyze trading patterns and identify optimization opportunities
• Strong project management skills for coordinating complex client implementations
• Experience working with both technical and business stakeholders
• Track record of growing institutional relationships through data-driven insights

What We Offer

• Competitive compensation package, including equity in a high-growth company
• Opportunity to work on cutting-edge technology at a very fast-paced startup
• Collaborative and supportive work environment
• Professional development and growth opportunities
• Work with innovative technology and leading financial institutions.

We are committed to building a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.