Head of Client KYC Operations - GCC (India)

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.

That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.

Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you

We are currently looking for a Head of Client KYC Operations – GCC (India) to lead and scale the KYC operations function in India supporting global business for Apex Group Ltd. This is a senior leadership role reporting to the GCC Head of Client Onboarding and KYC. The role spans all products and services offered across the Apex Group and is accountable for delivering a robust, risk-based and client-focused KYC operating model.

Job Specification:

• Lead the Client KYC Operations team across India, ensuring consistent delivery, strong controls and alignment with the Group operating model.
• Create and lead a dedicated KYC projects capability focused on regulatory initiatives, remediation activity and alignment to the centralised operating model.
• Set the strategic direction for KYC Operations, translating Group priorities into clear plans, measurable objectives and sustainable delivery standards.
• Take responsibility for operational reporting from Group level through to individual Apex entity level.
• Ensure data is readily available, accurate and presented in a standardised format through the effective use of Power BI, Snowflake and other approved reporting tools.
• Attend and present KYC Operations updates and progress to Apex boards, governance forums and other applicable stakeholders.
• Utilise market-leading technology and continually develop system requirements to meet regulatory needs, strengthen controls, drive efficiencies and improve the client experience.
• Drive use of automation and AI within KYC processes to improve productivity, data quality and risk detection.
• Standardise the Client KYC model across the Apex Group, clearly differentiating requirements for regulated and non-regulated jurisdictions, products and client types.
• Lead the transition of Client KYC activities to a centralised model, including resource alignment of hi-lo centralised teams, capacity planning, role clarity and service delivery.

• Maintain audit-ready documentation for the centralised model, including key operating procedures, inter-group service agreements, process flows, governance artefacts and control evidence.
• Work in partnership with Compliance, Client Onboarding and business stakeholders to maintain a clear division between first and second lines of defence.
• Feed into the Business Review Committee process and ensure material open Client KYC points are resolved or appropriately escalated prior to Apex entering into a business arrangement.
• Act as senior escalation point complex KYC cases, operational issues, regulatory queries and stakeholder concerns.
• Rollout periodic updates, training and communication with compliance to ensure the Client KYC Operations team remains informed of policy, regulatory and procedural changes.
• Build, coach and develop a high-performing team.
• Ensure full alignment with the client onboarding process to facilitate seamless client experience and readiness for services to be delivered
• Adhere to all relevant client KYC standards applicable to Apex Group and local jurisdictions, ensuring requirements evolve in line with regulatory updates and compliance guidance.

Skills Required:

• at least 15 years of relevant professional experience, preferably gained in the financial services fund industry with a focus on client KYC
• Bachelor / master's degree in accounting, finance, economics and relevant KYC / AML qualifications
• Management experience, overseeing a large multi-jurisdictional team
• Excellent organisational, communication and interpersonal skills and a truly client servicing mindset
• Experience with client KYC technology solutions and platforms
• Good sense of teamwork as well as the ability to work autonomously in a fast-paced work environment
• Process design, improvement and change management experience
• Committed to self-improvement

What you will get in return:

• Be part of a dynamic and fast-paced team that makes a genuine impact on the success of the entire organisation
• Opportunity to work with a diverse, agile and global delivery team
• Exposure to all aspects of the business, cross-jurisdiction
• A genuinely unique opportunity to be part of an expanding large global business
• Competitive remuneration in line with skills and experience
• Training and development opportunities

Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.