Head of Client Coverage

Company Description

Standard Bank Offshore is the offshore arm of the Standard Bank Group, a leading Africa focused financial services group, and an innovative player on the global stage. Our international Banking, Lending, Investment, Fiduciary and Wealth Management services   offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals.

Our clients range from individuals to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa and SBO is perfectly positioned to support the growth of our organisation from our office in the Isle of Man, Jersey, London, Mauritius and South Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

PLEASE NOTE:

• This role is not open to relocation.  Only candidates who have residency and right to work in the Jersey can be considered.

To independently manage and grow a portfolio of moderately complex clients and internal relationships across the end to end client engagement value chain, to ensure the clients' needs are fulfilled, while managing risk, delivering exceptional client experience and contributing towards achieving revenue targets. Act as a trusted advisor, influencing timelines, expectations, and proactively negotiating across departments and coordinating the origination and execution of client centric solutions.

Qualifications

Minimum Qualification: 

• First Degree in Banking

Experience Required :

• 8 - 10 years experience
• Demonstrate an advanced understanding of the Client Coverage capabilities and a competent understanding of the overall CIB and competitive environment.
• Experience in risk management and fulfilling the role of "first line of defence".
• Seasoned experience leading client engagement at senior management and
  executive level, acting as a trusted advisor.
• Demonstrated track record applying sector trends and strategic insights to developing solutions and opportunities for client growth.
• Demonstrate seasoned experience working in a deal team, leading and managing cross functional teams to drive client centric solutions, deliver revenue growth and a comprehensive client experience.
• Seasoned experience in conducting, collating and reviewing detailed financial and / or valuation analysis.

Key Outputs :

• Own, manage and maintain the client life-cycle and client data for a small department / assigned client portfolio
• Co-ordinate dialogue across CIB, contributing client insight and expertise, aligned to the universal Sector Coverage strategy to define target clients
• Utilise research, analysis and insights to lead and manage the client service team (CST) in the ideation and development of the client strategy and plans
• Compile portfolio target revenue, forecasting and performance metric (CROC) to deepen the client share of wallet (SOW)
• Collaborate across SBG (sales, product, risk) to monitor, track, encourage and motivate for the development of new / modified solutions in response to changes in the client reality, to stay relevant and on target

Additional Information

Behavioural Competencies:

• Articulating Information
• Conveying Self-Confidence
• Convincing People
• Developing Strategies
• Interacting with People
• Making Decisions
• Producing Output
• Providing Insights
• Pursuing Goals
• Showing Composure
• Team Working
• Understanding People

Technical Competencies:

• Business Development
• Client Knowledge
• Client Retention
• Client Servicing
• Financial Analysis

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