The Role
As Head of Category Management, you will define and execute category strategies for physical products, leading a team while collaborating across functions to drive growth.
Summary Generated by Built In
MOO set out to shake up the world of print back in 2006. And we’ve come a long way since. Today we’re a 400 + strong team (we’re thinking of getting matching jackets) who create print and digital products for companies of all sizes – from Google and AirBnB to the guy who makes those amazing prints you found at a craft fair.
Our global HQ is in London, UK, while we also have premises in Dagenham. In the US, you’ll find us in Boston, MA Denver, CO, and East Providence, RI
We’re making new and exciting things – and we could really do with your help.
As our Head of Category Management, you’ll define and deliver the category strategy for MOO’s physical product portfolio. You’ll combine commercial insight, market intelligence, and customer focus to drive growth in both our core and emerging product categories. You’ll lead a team of Category Managers, work in close collaboration with Product Design, Marketing, Pricing, and Operations, and play a key role in shaping our roadmap, improving performance, and launching new, customer-loved products. This role is ideal for someone who loves rolling up their sleeves while also setting the direction for the long term.
*Please note that this is a hybrid role for our East Providence location*
In this role you will
- Own the category strategies for MOO’s physical products, including Business Cards, Stationery, Promotional Print, Drinkware, and future categories
- Lead and develop a team of Category Managers, ensuring clear goals, strong performance, and a collaborative, customer-first approach
- Maintain and evolve an 18–24 month product roadmap, working closely with Product Design, Marketing, and Operations
- Lead new product development (NPD) and introduction (NPI) efforts, from initial insight through to market launch
- Monitor product performance, identify growth opportunities, and recommend end-of-life plans for underperforming SKUs
- Track market, customer, and competitor trends to inform roadmap and prioritization
- Introduce and leverage best-in-class tools and AI technologies to enhance forecasting, category planning, and decision making
- Partner with cross-functional teams across MOO to ensure successful product launches and smooth handovers to Marketing, Operations, and Pricing
- Support revenue and margin forecasting, pricing strategies, and inventory planning
We’re looking for someone who:
- Has deep experience in category management, product strategy, or merchandising, ideally with physical products or in a consumer goods environment
- Thinks commercially and strategically, with a strong understanding of how to drive product and portfolio growth
- Has led teams and enjoys coaching and developing others
- Is data-driven and comfortable working with insights, forecasts, and performance metrics
- Has a strong track record of bringing new products to market, ideally in a structured NPD/NPI environment
- Communicates clearly, collaborates easily, and can align multiple stakeholders
- Thrives in a fast-paced, evolving environment
Nice to have:
- Experience with tools that support product planning, AI-assisted forecasting, or market analysis
- A global mindset with experience working across geographies or with international teams
What’s it like to work at MOO?
MOO’s the kind of workplace where you can really be yourself. Dye your hair purple. Hit the sofa with your laptop. Whatever helps you feel comfortable and happy at work. We want to help you grow in your career and set you up for success – while also recognising the importance of a healthy work/life balance.
That’s why we offer 22 days’ PTO plus Federal holidays, a 401(k) match, paid parental leave and we’ll cover 100% of your health, dental and vision care premiums. We’ll also cover you with life insurance and long-term disability insurance, and we offer a wellness program too.
Diversity Statement
We are working hard to create a representative, inclusive and super-friendly team, because we know that different experiences, perspectives and backgrounds make for a better workplace. And that creates a better experience for our customers. MOO doesn’t discriminate on the basis of race, color, religion or belief, gender, national origin, age, sexual orientation, marital status, disability, veteran status or any other protected class
As a design and technology company we have a desire and a responsibility to build a business that represents the world around us. So we strive to create a values-driven, purposeful and highly empowered organisation that we are all proud to work for. And we are committed to continuous investment in building an open and inclusive environment, welcoming a diverse audience of candidates who see themselves working and thriving at MOO. Therefore, we’d like to invite you to complete this optional survey to help us evaluate our inclusion and diversity efforts. Completing this form is entirely voluntary and if you decide not to it won’t in any way affect your job application. We keep the information separate from your application and it is kept secure and confidential, it is only used to better our inclusion and diversity efforts. By submitting this information, you consent to MOO's processing of it for these purposes.
Top Skills
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The Company
What We Do
At MOO, we love great design and believe it can work wonders for every business. That’s why we make it simple to create beautiful, expertly crafted business stationery and promotional materials that’ll help you start conversations, open doors and strengthen relationships.
MOO launched in 2006 and aims to disrupt the trillion dollar global print industry by combining the values of professional design with accessibility and reach of the web. With rapid annual growth, MOO has become one of the fastest growing print businesses in the world and has over 300 employees across the UK and US London, Boston, Lincoln RI, and Denver CO.
We believe in supporting our people to be themselves and be successful – because that’s what makes MOO a great place to work. We’re always looking for bright minds and bushy attitudes, so from software developers to social media specialists, copywriters to customer service heroes, we know we’re only as good as the teams we’ve built. If this sounds like you or someone you know, check out our vacancies and get in touch. Be part of something brilliant.
